How to Cancel Your
Backblaze Subscription
Cancel Backblaze computer backup in under 5 minutes. Critical: your backed-up data is permanently deleted approximately 30 days after your subscription expires.
Quick Overview
Difficulty
EasyTime
~5 minutes
Method
Website
Refund
Within 15 days
Cancel Backblaze on the Website
Restore any files you need first
Before canceling, restore any files you need from your Backblaze backup. Go to secure.backblaze.com, sign in, and use the Restore/View Files option to download any important data. Once your license expires, your backup data will be permanently deleted after approximately 30 days.
Log in to Backblaze
Go to secure.backblaze.com and sign in with your email address and password. Make sure you are logged into the correct account if you have multiple Backblaze accounts.
Go to My Account
Click My Account in the left sidebar navigation. This shows your account overview, including active backup licenses and billing information.
Cancel or delete your backup license
Under your backup license, click Cancel License or navigate to Preferences and look for the Delete Account option. If you only want to stop auto-renewal, you can turn off automatic renewal in the billing section instead.
Uninstall the Backblaze client
After canceling online, uninstall the Backblaze backup client from your computer. On Mac, use the Backblaze uninstaller in Applications. On Windows, go to Settings > Apps and uninstall Backblaze.
Backblaze B2 vs. Personal Backup
Backblaze offers two separate products. Make sure you are canceling the right one.
Personal Backup
- • Unlimited backup for one computer
- • Monthly or annual subscription
- • Cancel via account settings
- • Data deleted ~30 days after expiry
B2 Cloud Storage
- • Pay-as-you-go cloud storage
- • No fixed subscription to cancel
- • Delete your buckets to stop charges
- • First 10 GB free
What Happens After You Cancel Backblaze?
Your license remains active until expiry
If you have prepaid time remaining (monthly or annual), your backup stays active until the license expires. Backblaze continues to back up your computer until that date.
You have ~30 days to restore files after expiry
After your license expires, Backblaze keeps your data for approximately 30 days. During this grace period, you can still log in and restore files. After 30 days, all backup data is permanently deleted.
All backup data is permanently deleted
Unlike cloud storage services that just limit your access, Backblaze permanently deletes all your backed-up data after the grace period. This action is irreversible. Make sure to restore everything you need before canceling.
Resubscribing requires a fresh backup
If you resubscribe after your data has been deleted, you will need to start a completely new backup from scratch. Backblaze cannot recover previously deleted backup data.
Frequently Asked Questions
How long does Backblaze keep my data after I cancel?
Backblaze keeps your backed-up data for approximately 30 days after your license expires. After this grace period, all data is permanently and irreversibly deleted from their servers. You can still log in during this window to restore files.
Will I get a refund if I cancel Backblaze?
Backblaze may offer a refund if you cancel within the first 15 days of a new subscription or renewal. After that, no refunds are typically provided for unused time. Contact Backblaze support to inquire about your specific situation.
Can I pause my Backblaze backup instead of canceling?
Backblaze does not offer a pause feature. If you simply uninstall the client without canceling, your license will still expire at the end of the billing period, and data will be deleted 30 days after that. There is no way to put a backup on hold.
How do I stop Backblaze B2 charges?
Backblaze B2 is pay-as-you-go with no subscription to cancel. To stop charges, delete all your B2 buckets and their contents through the Backblaze web interface. The first 10 GB of storage is free, so you are only charged if you exceed that.
Can I transfer my Backblaze license to a new computer?
Yes. Instead of canceling, you can transfer your Backblaze license to a new computer by signing into the Backblaze client on the new machine with your existing account. Your old backup will be preserved and a new backup will start for the new computer.
Related Cancellation Guides
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