How to Cancel Your
Ellie Subscription
Cancel Ellie in under 3 minutes. Here are the exact steps whether you signed up through the website, iOS, or Android.
Quick Overview
Difficulty
EasyTime
~3 minutes
Method
Website or App
Refund
No partial refunds
Cancel Ellie Step by Step
Open the {name} app or website
Launch the app or go to ellie.com. You'll need to be logged into the account with the active subscription.
Go to your Profile or Settings
Tap the profile/gear icon. Look for Manage Subscription or Billing & Plans. If you can't find it, try searching "cancel" in the app's help section.
Choose Cancel or Downgrade to Free
Some fitness apps like Ellie offer a free tier. You might see Downgrade to Free instead of cancel. Either option stops the charges.
Complete the cancellation flow
Follow the prompts. Ellie might ask you to complete a short survey about why you're leaving. After confirming, look for the cancellation confirmation email.
Pro Tip
If you bought a hardware bundle (bike, rower, etc.), the subscription and equipment financing may be separate.
Subscribed Through Apple or Google?
If you signed up for Ellie through the Apple App Store or Google Play Store, you need to cancel through those platforms instead.
Cancel via iPhone / iPad
- 1. Open Settings on your iPhone
- 2. Tap your name at the top
- 3. Tap Subscriptions
- 4. Tap Ellie
- 5. Tap Cancel Subscription
Cancel via Android
- 1. Open the Google Play Store
- 2. Tap your profile icon
- 3. Tap Payments & subscriptions
- 4. Tap Subscriptions > Ellie
- 5. Tap Cancel subscription
What Happens After You Cancel Ellie?
You retain access until your billing period ends
Ellie lets you keep working out until your current paid period expires.
Your workout history is preserved
Your exercise logs, achievements, and personal records are usually saved. If you resubscribe, they'll be waiting for you.
Connected devices may need reconfiguring
If you used Ellie with smart equipment, the hardware still works — but premium features tied to the subscription will be locked.
Frequently Asked Questions
Can I still use Ellie after canceling?
Most fitness apps offer a limited free version after canceling. You'll lose premium features like custom programs, detailed analytics, and ad-free experience, but basic tracking usually remains available.
What about my equipment if I cancel Ellie?
If you purchased equipment (bike, rower, mirror), you still own it. The hardware works independently, but connected features and live classes require an active subscription.
Can I pause Ellie instead of canceling?
Many fitness platforms offer a pause option, typically for 1-3 months. This keeps your account and data intact while stopping charges temporarily. Check your account settings for this option.
Related Cancellation Guides
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