How to Cancel Your
HeyGen Subscription
Want to cancel HeyGen? Here is how to end your AI video generation subscription and understand what happens to your videos.
Quick Overview
Difficulty
EasyTime
~3 minutes
Method
Website
Refund
Contact support
Cancel HeyGen on the Website
Log in to HeyGen
Go to app.heygen.com and sign in with your account credentials.
Go to Settings
Click your profile icon or navigate to Settings from the left sidebar.
Open Billing settings
Click on Billing or navigate to app.heygen.com/settings/billing to view your plan details.
Cancel your subscription
Click Cancel Plan or Cancel Subscription and follow the confirmation prompts. Your remaining credits stay active until the billing period ends.
What Happens After You Cancel HeyGen?
Existing videos are preserved
Videos you created during your subscription remain in your account and can still be downloaded.
Credits stop renewing
Your monthly credit allocation stops. Use remaining credits before your subscription period ends.
Free tier features available
HeyGen may offer a limited free tier for basic video creation. Check their current offerings for free plan availability.
Frequently Asked Questions
Will I lose my created videos?
No, videos created during your subscription remain accessible in your account for download.
Can I use remaining credits after canceling?
Yes, any unused credits remain active until the end of your current billing period.
Does HeyGen offer refunds?
Contact HeyGen support for refund requests. Their refund policy varies based on your plan and usage.
How do I contact HeyGen support?
Visit the HeyGen help center at heygen.com or use the chat widget in the application.
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