What happens to my HubSpot CRM data after canceling?

Your CRM data remains accessible through HubSpot's free CRM tools. Contacts, companies, deals, and basic records are preserved. However, you lose access to paid features like advanced reporting, automation workflows, and higher-tier tools.

Can I cancel HubSpot if I have an annual contract?

Annual contracts with HubSpot are binding commitments. You typically cannot cancel mid-contract without paying an early termination fee. Contact HubSpot support to discuss options. You can set your subscription to not renew at the end of the annual term.

Can I still use HubSpot for free after canceling?

Yes. HubSpot offers a generous free CRM with contact management, deal tracking, email marketing (limited), forms, and basic reporting. Your data stays in the free CRM -- you just lose the advanced paid features like automation, custom reports, and higher sending limits.

How do I export my HubSpot data before canceling?

Go to Settings > Import & Export > Export to download your contacts, companies, deals, and other records as CSV files. You can also export specific lists, reports, and marketing data. Do this before canceling to ensure you have complete backups.

Last verified: February 2026

How to Cancel Your
HubSpot Subscription

Breaking up with the CRM giant? HubSpot makes it easy to sign up but canceling -- especially on annual plans -- can be a journey. Here is the real deal on how to cancel, what you will lose, and the annual contract trap to watch out for.

Quick Overview

Difficulty

Medium

Time

5-10 minutes

Cost

$20 - $800+/mo

Refund

Annual: not typical

Cancel HubSpot on the Website

Log in to HubSpot

Go to hubspot.com and sign in with an account that has Super Admin or billing permissions. Only account admins can manage subscriptions -- regular users will not see the billing options.

Open Settings

Click the gear icon in the top navigation bar to open your account settings. This is the hub (pun intended) for all account management, from users to integrations to billing.

Go to Account & Billing

In the left sidebar, navigate to Account & Billing (or Account Defaults > Billing). You will see your current subscription details, including which Hubs you are paying for, your billing cycle, and your next payment date.

Check Your Contract Type

This is the crucial step. If you are on a monthly Starter plan, you can usually cancel directly online. If you are on an annual contract (Professional or Enterprise), you may need to contact HubSpot support. Annual contracts are binding and cannot be self-service canceled mid-term.

Cancel or Contact Support

For monthly plans: click Cancel subscription, go through the retention offers, and confirm. For annual plans: contact HubSpot support via chat or phone to discuss cancellation options, early termination, or setting your plan to not renew at term end.

Confirm and Document

Whether you cancel online or through support, make sure you receive written confirmation (email or support ticket) of your cancellation. Note the date your paid features will end. Your account drops to the free HubSpot CRM after that date.

Annual Contracts May Require Support

HubSpot Professional and Enterprise plans typically come with annual commitments. You cannot self-cancel these mid-term through the dashboard. You need to contact HubSpot support directly, and early termination may involve paying out the remainder of your contract. Always check your contract terms before attempting to cancel. You can set your plan to not auto-renew at the end of the term without penalty.

Export Your CRM Data First

Your CRM data stays in HubSpot's free tier, but it is always smart to have a backup. Plus, if you are migrating to another CRM, you will need those exports.

How to Export

1. Go to Settings > Import & Export
2. Click Export
3. Select what to export (contacts, companies, etc.)
4. Choose file format (CSV or Excel)
5. Click Export and download when ready

What to Export

+ Contacts and companies
+ Deals and pipeline data
+ Marketing email lists
+ Tickets and service data
+ Reports and dashboards (screenshot)
- Workflow automation logic

What Happens After You Cancel HubSpot?

Free CRM keeps your data

HubSpot's free CRM is genuinely useful. Your contacts, companies, deals, and basic records remain accessible. You can still manage your pipeline, send limited emails, and use basic reporting. The free tier is one of the most generous in the CRM space.

Automation workflows stop

All paid-tier workflows, sequences, and automation rules are deactivated. Email sequences stop sending, lead nurturing halts, and automated task creation ceases. If you rely heavily on HubSpot automations, have a migration plan ready.

Marketing features heavily limited

Email sending limits drop dramatically on the free plan. Landing pages, A/B testing, smart content, and advanced analytics are disabled. If you are running active marketing campaigns, transition them to another platform before canceling.

Integrations may break

Some HubSpot integrations require paid plans. Salesforce sync, advanced Slack notifications, custom API usage limits, and premium integrations will stop working. Review your connected apps before canceling.

Alternatives to HubSpot

Pipedrive

Sales-focused CRM with a clean interface and strong pipeline management. More affordable than HubSpot for sales teams.

Freshsales

Full-featured CRM from Freshworks with AI-powered insights. Free tier available with essential CRM features.

Zoho CRM

Feature-rich and affordable alternative with extensive customization. Free for up to 3 users. Great value overall.

Frequently Asked Questions

What happens to my CRM data after canceling?

Your CRM data stays in HubSpot's free tier. Contacts, companies, deals, tasks, and basic records remain accessible. You can continue using the free CRM indefinitely. The paid features like advanced reporting, custom objects, and workflow automation are what get disabled -- not your actual data.

Can I cancel a HubSpot annual contract early?

Annual contracts are binding agreements. You typically cannot cancel mid-term without paying the remaining balance or an early termination fee. Your best option is to contact HubSpot support to discuss your situation. You can always set the contract to not auto-renew so it ends naturally at the end of the term.

Can I get a refund from HubSpot?

Monthly Starter plans can be canceled anytime with no refund for the current month. Annual plans are generally non-refundable. If you have a special circumstance or were recently upsold, contact HubSpot billing support. Enterprise clients may have custom cancellation terms in their contracts.

Can I downgrade to a cheaper HubSpot plan?

Yes, and this is often a better option than fully canceling. You can downgrade from Enterprise to Professional, or from Professional to Starter. The Starter plan at $20/month gives you many useful features at a fraction of the cost. Or just drop to the free CRM which is quite capable for basic needs.

How do I export my HubSpot data?

Go to Settings > Import & Export > Export. You can export contacts, companies, deals, tickets, and other objects as CSV files. For marketing data, export your email lists from the Marketing tab. Note that workflow logic, automation rules, and custom report configurations cannot be exported -- screenshot or document those manually if you need them for a new platform.

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How to Cancel Your HubSpot Subscription