Last verified: February 2026

How to Cancel Your
Max Subscription

Cancel Max (formerly HBO Max) in about 3 minutes. Your cancellation path depends entirely on who bills you, so we cover every method below.

Quick Overview

Difficulty

Easy-Medium

Time

~3 minutes

Method

Web (depends on biller)

Refund

No refunds

First: Find out who bills you

Your cancellation path depends entirely on who manages your Max billing. Go to HBOMax.com/subscription and sign in to see your billing provider, or check your bank statement. Max was recently rebranded from HBO Max, so your billing source may vary.

Cancel Max (Direct / WarnerMedia Billing)

Go to your Max subscription page

Open your web browser and navigate to HBOMax.com/subscription. Sign in with the account you want to cancel. Make sure you are logged into the account owner's profile.

Click Cancel Your Subscription

On the subscription management page, locate and click Cancel Your Subscription. Max may present retention offers or ask you to switch to a cheaper plan first.

Follow the prompts

You may be asked to select a reason for canceling. Work through the on-screen prompts. Decline any retention offers if you want to proceed with cancellation.

Confirm your cancellation

Click the final confirmation button to complete the cancellation. You will receive a confirmation email from Max. Your access continues until the end of your current billing period.

Subscribed Through Another Platform?

If you did not sign up directly through Max, you must cancel through the platform that bills you. The Max website will not show a cancel option in this case.

Cancel via Apple

1. Open Settings on your iPhone or iPad
2. Tap your name at the top (Apple Account)
3. Tap Subscriptions
4. Tap Max in the list
5. Tap Cancel Subscription and confirm

Cancel via Google Play

1. Open the Google Play Store app
2. Tap your profile icon (top right)
3. Tap Payments & subscriptions
4. Tap Subscriptions then Max
5. Tap Cancel subscription and confirm

Cancel via Amazon Prime

1. Go to Amazon.com and sign in
2. Go to Account > Your Subscriptions
3. Find Max in the list
4. Click Turn off auto-renewal
5. Confirm the cancellation

Cancel via Roku

1. Go to my.roku.com/subscriptions
2. Sign in to your Roku account
3. Find Max and click Manage subscription
4. Click Turn off auto-renew
5. Confirm cancellation

Cancel via Samsung TV

1. Go to samsungcheckout.com
2. Sign in with your Samsung account
3. Go to Purchase History > Subscriptions
4. Find Max
5. Click Unsubscribe and confirm

Cancel via Cable / TV Provider

If Max is bundled with your cable or TV package, you cannot cancel through the Max website or app. You must:

1. Contact your cable/TV provider directly
2. Ask to remove the Max add-on from your plan
3. Confirm the change and get a reference number

What Happens After You Cancel Max?

You keep access until your billing period ends

Max does not cut off access immediately. You can continue streaming until the end of the current billing cycle you already paid for.

Your profiles and history are retained

Max keeps your profiles, watch history, and My List saved after cancellation. If you decide to resubscribe later, your data will be waiting for you.

No refunds (strict policy)

Max does not provide refunds for partial billing periods. Even if you cancel immediately after being charged, you will not receive a refund for the remaining days.

Downloads become inaccessible

Any content you downloaded for offline viewing will become unavailable once your billing period ends. Make sure to finish watching any downloaded content before your access expires.

Frequently Asked Questions

How do I find who bills me for Max?

Go to HBOMax.com/subscription and sign in. The page will display your billing provider (e.g., WarnerMedia, Apple, Google, Amazon, Roku, etc.). Alternatively, check your bank or credit card statement to see who is charging you for Max.

Is Max the same as HBO Max?

Yes. HBO Max was rebranded to Max in 2023 by Warner Bros. Discovery. Your account, login credentials, billing, and content library all carried over automatically. The cancellation process is the same regardless of which name you originally signed up under.

Can I cancel Max through the app?

Only if you are a direct subscriber billed by WarnerMedia. If you subscribed through Apple, Google, Amazon, Roku, Samsung, or a cable/TV provider, the Max app and website will not show a cancel option. You must cancel through the platform that manages your billing.

Will I get a refund if I cancel Max?

No. Max has a strict no-refund policy. Your access continues until the end of the billing period you already paid for, but you will not receive money back for any remaining days.

Can I resubscribe to Max after canceling?

Yes. You can resubscribe at any time by visiting the Max website or app and choosing a plan. Your previous profiles and viewing history should still be available when you come back.

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