How to Cancel Your
Nuuly Subscription
Tired of renting outfits you never wear? Here is how to cancel your Nuuly clothing rental subscription in about 5 minutes -- and yes, you do need to return those jeans first.
Quick Overview
Monthly Cost
$98.00/mo
Difficulty
ModerateTime
~5 minutes
Refund
No refunds
Cancel Nuuly on the Website
Log in to Nuuly
Head to nuuly.com and sign in with your email and password. If you have forgotten your password, use the reset option -- there is no way around logging in for this one.
Navigate to Account then Subscription
Click on your Account icon (usually top-right), then select Subscription from the menu. This is where all the magic (and the cancellation) happens.
Click Cancel Subscription
Look for the Cancel Subscription button. Nuuly may try to tempt you with reasons to stay or offer to pause your subscription instead. Stay strong if you have made up your mind.
Return all rented items
This is the crucial step. You must return all rented clothing items using the prepaid return bag that came with your shipment. Unreturned items will result in purchase charges -- and trust us, rental prices for keeping items are not cheap.
Confirm your cancellation
Follow through on the confirmation prompt. You should receive a confirmation email from Nuuly. Keep it -- screenshot it -- frame it on your wall. It is your proof that the deed is done.
Important: Make sure to return all items before your billing date. Unreturned items may be charged at full retail price. Also consider returning items via a tracked shipping method so you have proof of return.
What Happens After You Cancel Nuuly?
Your current rental period continues
You can keep wearing your current rented items until the end of your billing cycle. Just make sure to return everything before the deadline to avoid purchase charges.
No more $98 monthly charges
Once canceled, Nuuly will stop charging you after the current billing period ends. That is nearly $1,200 a year back in your pocket.
You can resubscribe anytime
Changed your mind? You can always resubscribe to Nuuly whenever you want. Your account stays active even after cancellation, so signing back up is easy.
Alternatives to Nuuly
Still want to rent clothes but looking for a different vibe? Here are some other options:
Rent the Runway
Starting at $95/mo for 5 items. Designer fashion rentals with a massive selection of high-end brands.
Designer clothing rentalGwynnie Bee
Starting at $49/mo. Inclusive sizing clothing rental focused on sizes 10-32.
Plus-size fashion rentalStitch Fix
$20 styling fee per box (credited toward purchases). Curated outfits shipped to you -- keep what you love, send back the rest.
Personalized stylingFrequently Asked Questions
Will I get a refund if I cancel Nuuly?
No. Nuuly does not offer refunds for the current billing period. Your subscription remains active until the end of your current cycle, so you can keep wearing your rented items until then.
What happens to rented items if I cancel?
You must return all rented items before your cancellation is fully processed. Use the prepaid return bag that came with your shipment. Any unreturned items may be charged at their retail purchase price, which can be quite steep.
Can I pause my Nuuly subscription instead?
Yes! Nuuly offers the option to skip months. If you are not ready to fully commit to leaving, head to your Account settings and select the skip option. It is a nice middle ground if you just need a breather.
Can I keep any of my rented items?
Yes. Nuuly lets you purchase items you love at a discounted price. If there is something in your current rental that you cannot part with, check the purchase option before returning everything else.
How do I know my cancellation went through?
Nuuly sends a confirmation email after cancellation. If you do not receive one within a few hours, check your spam folder or log back in to verify your subscription status shows as canceled.
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