How to Cancel Your
Ro Subscription
Done with your Ro telehealth treatments? Here's how to cancel in about 5 minutes -- faster than that online consultation you had to sign up.
Quick Overview
Monthly Cost
From $20/mo
Difficulty
ModerateTime
~5 minutes
Refund
Before shipment only
Cancel Ro on the Website
Sign in to your Ro account
Head to ro.co and log in with your email and password. The login button is right at the top of the page.
Navigate to your Account page
Once logged in, click on Account in the navigation menu. This is where all your active treatments and subscription details live.
Click Manage Subscription
Find the specific treatment subscription you want to cancel and click Manage Subscription. Ro offers various treatments, so make sure you select the right one.
Select Cancel and confirm
Click Cancel Subscription and follow the prompts to confirm. Ro keeps the process relatively straightforward -- no maze of retention screens to navigate through.
Pro tip: Make sure to cancel before your next shipment processes. If the order has already been placed, you will still be charged for that final delivery.
Other Ways to Cancel Ro
Cancel via Live Chat
- 1. Go to ro.co and log in
- 2. Click the chat icon in the bottom-right
- 3. Tell the agent you want to cancel
- 4. Confirm your identity and cancellation
Cancel via Email
- 1. Email [email protected]
- 2. Include your account email and name
- 3. Request subscription cancellation
- 4. Wait for confirmation email
What Happens After You Cancel Ro?
No more shipments or charges
Ro stops sending products and billing your card after cancellation. Any in-progress orders may still ship.
Your prescription stays valid
Canceling Ro does not void your prescription. Transfer it to any local pharmacy or another telehealth provider to continue your medication.
Medical records are retained
Ro keeps your medical records per HIPAA requirements. Your consultation history and health data remain accessible if you ever resubscribe.
Alternatives to Ro
Looking for other telehealth platforms? Check these out:
Hims
Popular men's telehealth platform with treatments for hair, skin, and more.
From $30/moGoodRx
Compare prescription prices and get telehealth visits at lower costs.
Free to use + Rx costsLocal Doctor
See your doctor in person and get prescriptions filled at your local pharmacy.
Copay variesFrequently Asked Questions
Will I get a refund if I cancel Ro?
Ro generally does not refund shipped orders. Cancel before your next shipment processes to avoid the charge.
What happens to my prescription after canceling?
Your prescription stays valid. You can request a copy and transfer it to any local pharmacy or another telehealth provider.
Can I pause my Ro subscription?
Yes. Ro lets you delay or pause shipments through your account settings, which is useful if you just need a temporary break.
Do I need to cancel each treatment separately?
Yes. If you have multiple Ro subscriptions, each treatment needs to be canceled individually from your account page.
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