How to Cancel Your
Shaadi.com Subscription
Cancel your Shaadi.com premium subscription in under 3 minutes. Stop the matrimonial membership through your account settings and understand what happens to your profile afterward.
Quick Overview
Difficulty
MediumTime
~3 minutes
Method
Website / Support
Refund
Generally no
Cancel Shaadi.com via Account Settings
Go to Shaadi.com and Sign In
Open shaadi.com in your web browser or launch the Shaadi app. Sign in with your registered email, phone number, or Shaadi ID. Make sure you are using the account with the active premium subscription.
Navigate to My Account Settings
Click your profile icon or name in the top-right corner. Select My Account or Settings from the dropdown. Look for subscription or membership management options in your account dashboard.
Find Subscription or Premium Settings
Look for My Subscription, Premium Membership, or Billing under your account settings. This section shows your current plan, expiry date, and auto-renewal status. Shaadi.com premium plans include Gold, Diamond, and Platinum tiers.
Cancel Auto-Renewal or Contact Support
If available, toggle off Auto-Renewal or click Cancel Subscription. If there is no self-service cancellation option, you will need to contact Shaadi.com customer support via email or phone to request cancellation. Note your Shaadi ID when contacting support. Premium benefits remain active until the plan expiry date.
Canceling vs. Deleting Your Profile
Canceling your premium subscription is different from deleting your Shaadi.com profile. Canceling stops the paid membership while keeping your profile active with free features. If you want to completely remove your profile, use the Delete Profile option in settings. This cannot be undone and all your matches and conversations will be lost.
Subscribed Through Apple or Google?
If you purchased your Shaadi.com premium subscription through the Apple App Store or Google Play Store, you must cancel through those platforms.
Cancel via iPhone / iPad
- 1. Open Settings on your iPhone
- 2. Tap your name at the top (Apple Account)
- 3. Tap Subscriptions
- 4. Tap Shaadi.com in the list
- 5. Tap Cancel Subscription and confirm
Cancel via Android
- 1. Open the Google Play Store app
- 2. Tap your profile icon (top right)
- 3. Tap Payments & subscriptions
- 4. Tap Subscriptions then Shaadi.com
- 5. Tap Cancel subscription and confirm
What Happens After You Cancel Shaadi.com?
Premium features last until expiry
Your Shaadi.com premium features remain active until the end of your current subscription period. You can continue to view contact details, send messages, and use premium filters until then.
Profile reverts to free account
After your premium subscription expires, your account becomes a free account. You can still receive interests and view profiles, but you will not be able to initiate contact or view personal contact details of matches without premium.
No refund for unused period
Shaadi.com does not typically provide prorated refunds for the remaining subscription period. Plans like Gold, Diamond, and Platinum are charged upfront and no partial refund is available for early cancellation.
Your matches and conversations are preserved
All your accepted matches, shortlisted profiles, and conversation history remain on your account. You can view these at any time, though initiating new conversations may require a premium subscription.
Frequently Asked Questions
What are the different Shaadi.com premium plans?
Shaadi.com offers multiple premium tiers including Gold, Diamond, and Platinum plans. Each tier offers different numbers of contact views, premium visibility, and duration. Higher tiers include personalized matchmaking assistance and priority customer support. All paid plans unlock the ability to view contact details and send messages.
Can I hide my profile instead of canceling?
Yes, Shaadi.com allows you to temporarily hide your profile so it does not appear in search results. Go to Settings and look for the Profile Visibility option. This lets you take a break without losing your data or canceling your subscription. You can unhide it whenever you want to resume your search.
Does Shaadi.com auto-renew my subscription?
Some Shaadi.com plans may have auto-renewal enabled, especially those purchased through app stores. Check your subscription settings to confirm whether auto-renewal is turned on. If you purchased directly through shaadi.com, the plan may expire naturally without auto-renewal, depending on the plan type.
How do I completely delete my Shaadi.com profile?
To permanently delete your profile, go to Settings and look for the Delete Profile or Deactivate Account option. You may need to provide a reason. Note that this is irreversible and will remove all your profile data, photos, match history, and conversations permanently.
How do I contact Shaadi.com support?
You can reach Shaadi.com customer support through the Help section on the website, by emailing their support team, or calling their customer care helpline. Premium members often get priority support access. Have your Shaadi ID ready when contacting support for faster resolution.
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