How to Cancel Your
SimpliSafe Subscription
Paying $18-28/month for home monitoring you are not sure you need? Good news -- you own the hardware, so canceling the monitoring plan does not turn your system into an expensive paperweight. Here is how to cancel SimpliSafe.
Quick Overview
Difficulty
EasyTime
~5 minutes
Method
Website / Phone
Cost
$18-28/month
Method 1: Cancel on the SimpliSafe Website
Log in to your SimpliSafe account
Go to simplisafe.com and sign in with your account email and password. Navigate to your account dashboard where you can see your system status, monitoring plan, and billing information.
Go to Account and then My Plan
Click on Account, then navigate to My Plan or Subscription. Here you will see whether you are on the Standard plan (~$18/mo) or Interactive plan (~$28/mo), your next billing date, and payment details.
Click Cancel Plan
Look for the Cancel Plan option. SimpliSafe may present a downgrade option or a discount to keep you. If you want to fully cancel, decline these offers and confirm your cancellation. If you do not see a cancel option online, you may need to call instead (see Method 2).
Save your confirmation
Check for a confirmation email and screenshot the cancellation confirmation page. Your monitoring service continues until the end of your current billing period. After that, your system still works as a local alarm -- it just does not call the monitoring center.
Method 2: Cancel by Phone
Call SimpliSafe customer support
Call SimpliSafe's customer service line (check simplisafe.com/contact for the current number). Have your account email and any order details ready. Phone cancellation is sometimes the only option depending on your plan type.
Request cancellation
Tell the agent you want to cancel your monitoring plan. They may offer a discounted rate or a plan downgrade. If you want to proceed with cancellation, be firm. Ask for a confirmation number and email as proof. SimpliSafe is generally straightforward about cancellations compared to many competitors.
Pro Tip: Your Hardware Still Works
Unlike many security companies, SimpliSafe lets you own your equipment outright. After canceling the monitoring plan, your system still functions as a local alarm -- the siren will sound if a sensor is triggered. You just will not get professional monitoring, mobile alerts, or camera recording. You can resubscribe anytime without buying new hardware.
What Happens After You Cancel SimpliSafe?
Local alarm still works
Your SimpliSafe sensors, siren, and base station continue to work as a local alarm system. If someone opens a door or window while the system is armed, the siren goes off. You just will not get a call from the monitoring center or a notification on your phone.
No more mobile app features
The SimpliSafe app loses most of its functionality without a monitoring plan. You cannot arm/disarm remotely, view cameras, or receive push notifications. The keypad on the base station still works for arming and disarming in person.
Camera recording stops
SimpliSafe cameras require a monitoring plan for cloud recording and live view through the app. Without a plan, your cameras will not record or provide remote access. The cameras themselves still physically work but are not very useful without the plan.
Easy to resubscribe later
Since you own the hardware, you can reactivate monitoring anytime with no new equipment needed. Just log back in, pick a plan, and your system is back online. No contracts, no commitments -- one of SimpliSafe's biggest selling points.
Frequently Asked Questions
Can I get a refund from SimpliSafe?
SimpliSafe offers a 60-day money-back guarantee on equipment. For monitoring plans, they may pro-rate a refund for the unused portion of your current billing period. Contact customer service to ask about your specific situation.
Do I need to return the SimpliSafe equipment?
No. You purchased the hardware outright, so it belongs to you. There is no lease or rental agreement. You can keep using it as a local alarm, sell it, or store it. If you bought it within 60 days, you can return the hardware for a full refund.
Can I downgrade instead of canceling?
Yes, you can switch from the Interactive plan ($28/mo) to the Standard plan ($18/mo) to save money while keeping professional monitoring. The Standard plan includes monitoring but drops camera recording and some smart home features.
Is there a contract with SimpliSafe?
No. SimpliSafe is month-to-month with no long-term contracts. You can cancel anytime without early termination fees. This is one of SimpliSafe's key advantages over traditional security companies like ADT that often lock you into multi-year contracts.
Will my system still deter burglars without monitoring?
The siren and SimpliSafe yard sign/window stickers still serve as deterrents. Studies show that visible security systems discourage break-ins regardless of monitoring status. The siren is loud enough to alert neighbors, though without monitoring, no one calls the police automatically.
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