How to Cancel Your
SurveyMonkey Subscription
Done monkeying around with surveys? Here is how to cancel your SurveyMonkey paid plan in about 5 minutes -- no questionnaire required (ironic, right?).
Quick Overview
Monthly Cost
$25/mo+
Difficulty
ModerateTime
~5 minutes
Refund
Generally no
Cancel SurveyMonkey via Website
Log in to your SurveyMonkey account
Head to surveymonkey.com and sign in with your credentials. If you have not logged in since the last time you rage-closed a survey draft, now is the time.
Click your username and select "My Account"
In the top-right corner, click on your name or avatar, then select My Account from the dropdown menu. This is where all the billing magic happens.
Go to the "Billing Details" section
Navigate to Billing Details within your account settings. You will see your current plan, billing cycle, and payment information here.
Click "Cancel Plan" or "Downgrade"
Look for the Cancel Plan or Downgrade button. SurveyMonkey might try to tempt you with a discounted rate -- stay strong if you have made up your mind.
Complete the cancellation form and confirm
Fill out the short cancellation form (yes, even SurveyMonkey wants to survey you about leaving -- the irony is thick). Confirm your cancellation and you are done.
Heads up: SurveyMonkey may offer a discounted rate or suggest downgrading to a cheaper plan before cancelling. If you truly want to cancel, just keep clicking through the retention offers.
Before You Cancel: Quick Tips
Export Your Data First
Download all your survey responses and data before cancelling. Once you downgrade to the free plan, some export formats and advanced analytics become unavailable.
Free Plan Available
SurveyMonkey offers a free Basic plan with limited features. When you cancel, your account downgrades to this free tier -- you do not lose your account or existing surveys entirely.
What Happens After You Cancel SurveyMonkey?
Your account downgrades to the free plan
You are not kicked out entirely. Your account switches to SurveyMonkey's free Basic plan, which means limited questions per survey, limited responses, and no premium features.
Existing surveys and responses are kept
Your surveys and collected responses stick around. However, you may lose access to advanced analytics, custom branding, and certain export options that come with paid plans.
Premium features disappear
Features like logic branching, A/B testing, custom themes, and advanced question types become locked. Your existing surveys that use these features may become view-only.
Team features are removed
If you had a Team plan, collaboration features like shared asset libraries and team member management will be removed. Make sure your team is prepared for the transition.
Alternatives to SurveyMonkey
Looking for a different survey tool? Here are some solid options that might fit your needs:
Google Forms
Completely free, integrates with Google Sheets, and handles basic survey needs like a champ. No bells and whistles, but no bill either.
Free foreverTypeform
Beautiful, conversational forms that feel more like a chat than a survey. Free plan available, paid plans from $25/mo.
From $25/moJotForm
Generous free plan with up to 5 forms and 100 monthly submissions. Tons of templates and integrations to play with.
Free plan availableFrequently Asked Questions
Will I lose my surveys if I cancel SurveyMonkey?
No. Your surveys and responses are retained when you cancel. You are downgraded to the free Basic plan, which limits some features but does not delete your data. Think of it as moving from a penthouse to a studio apartment -- same building, fewer perks.
Does SurveyMonkey offer refunds?
Generally, no. SurveyMonkey does not offer refunds for unused portions of your subscription. Your paid plan stays active until the end of the current billing period, so you get what you paid for -- just nothing more after that.
Can I export my data before canceling?
Absolutely, and you should. Export your survey responses in CSV, PDF, or XLS format before cancelling. Some advanced export options are only available on paid plans, so get your data out while you still can.
What is the difference between canceling and downgrading?
They are essentially the same thing. Canceling your paid subscription downgrades you to the free Basic plan. Your account is not deleted -- you just lose premium features like advanced analytics, custom branding, and unlimited questions per survey.
Can I cancel a Team plan if I am not the admin?
No. Only the account administrator can manage billing and cancel Team or Enterprise plans. If you are a team member, you will need to contact your admin to handle the cancellation.
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