How to Cancel Your
Synthesia Subscription
Want to cancel Synthesia? Here is how to end your AI video creation subscription and download your existing videos.
Quick Overview
Difficulty
EasyTime
~3 minutes
Method
Website
Refund
Contact support
Cancel Synthesia on the Website
Log in to Synthesia
Go to app.synthesia.io and sign in with your account credentials.
Go to Settings
Click on Settings from the left sidebar or your profile menu.
Open Billing settings
Navigate to Billing or go to app.synthesia.io/settings/billing to view your plan details.
Cancel your subscription
Click Cancel Plan and follow the confirmation steps. Download any videos you want to keep before your subscription ends.
What Happens After You Cancel Synthesia?
Download videos first
Before canceling, download all videos you created. Once your subscription ends, you may lose access to your video projects.
Video credits stop
Your monthly video minute allocation stops renewing. Use any remaining credits before the billing period ends.
Custom avatars are removed
Any custom AI avatars created during your subscription may no longer be available after cancellation.
Frequently Asked Questions
Will I lose my created videos?
Download your videos before your subscription ends. Access to projects and videos may be restricted on the free tier.
Does Synthesia have a free tier?
Synthesia offers a limited free demo but full video creation requires a paid plan. Check their current offerings for free trial availability.
Can I get a refund?
Contact Synthesia support for refund requests. Their refund policy varies based on plan type and usage.
How do I contact Synthesia support?
Visit help.synthesia.io or use the chat support within the application. Enterprise customers should contact their account manager.
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