How to Cancel Your
Affinity Subscription
Breaking up with Serif? Whether you have a Universal License or a one-time purchase, here is exactly how to cancel or get a refund.
Quick Overview
Difficulty
EasyTime
~2 minutes
Method
Website / App Store
Refund
14-day policy
Cancel Affinity on the Website
Sign in to your Serif account
Go to store.serif.com/account and sign in with the email and password you used when you purchased Affinity products.
Go to your Orders or Subscriptions
Navigate to the Orders or Subscriptions section of your account. Here you will see your Affinity Universal License or individual product purchases.
Cancel your subscription or request a refund
If you have an Affinity Universal License subscription, click Cancel Subscription. For one-time purchases within 14 days, click Request Refund or contact Serif support.
Confirm and check your email
Confirm the cancellation when prompted. You will receive a confirmation email from Serif. Keep this for your records in case of any billing issues.
Subscribed Through Apple or Google?
If you purchased Affinity apps through the Apple App Store or Google Play Store, you need to manage your purchase or subscription through those platforms.
Cancel via iPhone / iPad
- 1. Open Settings on your iPhone
- 2. Tap your name at the top (Apple Account)
- 3. Tap Subscriptions
- 4. Tap Affinity in the list
- 5. Tap Cancel Subscription and confirm
Cancel via Android
- 1. Open the Google Play Store app
- 2. Tap your profile icon (top right)
- 3. Tap Payments & subscriptions
- 4. Tap Subscriptions then Affinity
- 5. Tap Cancel subscription and confirm
What Happens After You Cancel Affinity?
One-time purchases remain yours forever
If you bought Affinity V2 with a one-time license, the apps are yours to keep and use indefinitely. Canceling only applies to recurring subscriptions like the Universal License.
Universal License access ends at billing period
If you cancel the Universal License subscription, you can continue using all Affinity apps until the end of your current billing period. After that, you lose access to the apps.
Your files remain accessible
Your .afdesign, .afphoto, and .afpub files stay on your computer. You can still open them if you resubscribe later or purchase a one-time license.
Consider switching to a one-time license
If you only need specific Affinity apps, you can purchase individual one-time licenses for Photo, Designer, or Publisher instead of maintaining a subscription.
Frequently Asked Questions
Is Affinity a subscription or a one-time purchase?
Affinity offers both models. You can buy individual apps (Photo, Designer, Publisher) with a one-time license, or subscribe to the Universal License which includes all apps and future updates on all platforms.
Can I get a refund for Affinity?
Yes. Serif offers a 14-day refund policy for purchases made through their store. For purchases through the Apple App Store or Mac App Store, you need to request a refund directly from Apple.
Will I lose my Affinity files after canceling?
No. Your Affinity files remain on your computer regardless of your subscription status. However, you will need an active license or subscription to open and edit them in the Affinity apps.
What is the difference between Affinity V2 and Universal License?
Affinity V2 refers to the one-time purchase version of individual apps. The Universal License is a subscription that gives you access to all Affinity apps across all platforms with ongoing updates included.
Can I still use Affinity V2 if I bought it outright?
Yes. If you purchased a one-time V2 license, it is yours to use forever. You will receive minor updates (e.g., 2.x) but may need to purchase a new license for future major versions.
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