How to Cancel Amazon Music Unlimited (All 5 Plans)
Five Unlimited tiers, three Amazon Music products that share a name, and a cancel button that hides below the upsell screen. Find your plan, take the right path, do not stop scrolling at the plan grid.
Prime Music vs. Music Unlimited
Prime Music is included with Prime (no separate charge); to stop it, cancel Prime. Music Unlimited ($5.99 to $20/mo) is the paid add-on this page covers; it bills separately even if you have Prime. Open amazon.com/music/settings: if you see an Amazon Music Unlimited section with a renewal date, you're on Unlimited.
Pick your plan from the table
The cancel path is similar across most Unlimited tiers. The consequences are not. Pause works on some tiers and not others. Cancelling Family kicks five other people off. The Single Device plan can be cancelled by voice. Find your row.
| Plan | Price (May 2026) | Where to cancel | Pause available? | Who loses access |
|---|---|---|---|---|
| Individual, Prime member | $11/mo or $110/yr | amazon.com/music/settings | Monthly: yes. Annual: no. | Just you |
| Individual, non-Prime | $12/mo | amazon.com/music/settings | No | Just you |
| Family (up to 6) | $20/mo or $219/yr | amazon.com/music/settings (organiser only) | Monthly: yes. Annual: no. | All 6 members at once |
| Student | $5.99/mo | amazon.com/music/settings | Yes (monthly) | Just you |
| Single Device (Echo / Fire TV) | $5.99/mo | amazon.com/music/settings or "Alexa, cancel my Amazon Music Unlimited" | No | Just the one device |
Pricing reflects the January and March 2025 increases plus the Family annual move to $219 effective March 2026. Digital Music News and Digital Trends have the receipts.
Before any of that: who is actually billing you?
If you signed up through the Amazon Music app on an iPhone, Apple bills you. If you signed up on Android, it might be Google Play. If you got Music Unlimited free with a Verizon or Mint Mobile plan, your carrier bills you. Amazon's own cancel screen does nothing in those cases. It will not even show your subscription, which sends people in circles for weeks.
The 30-second billing fork
- Find the most recent Amazon Music charge on your card or App Store statement.
- Look at the merchant name on the line item.
- If it says "Amazon" or "AMZN", you cancel on amazon.com. Keep reading.
- If it says "APPLE.COM" or "iTunes", you cancel in iPhone Settings, Subscriptions. Amazon cannot help.
- If it says "Google" or "GOOGLE *Amazon", you cancel in Google Play, Subscriptions. Amazon cannot help.
- If it shows up bundled with your phone bill (Verizon, T-Mobile, Mint), call the carrier. Amazon cannot help.
The default path: Amazon-billed Individual, Family, or Student
This covers the majority of Unlimited subscribers. The shortcut is to skip the Memberships & Subscriptions detour and go straight to the music settings page.
Open amazon.com/music/settings
Sign in if Amazon asks. Scroll to the Amazon Music Unlimited section. Inside Subscription Renewal details there is a Cancel link. Family plan? You must be signed in as the plan organiser, otherwise this link is invisible.
Scroll past the plan-change screen (this is where most people stop)
Amazon's next page shows alternative plans you could downgrade to. Family considering Individual, Individual considering Student, that sort of thing. The actual Cancel membership link is below the plan cards and visually de-emphasised. SlashGear's walkthrough calls this out as the single most common reason people think they cancelled and then get charged again. Scroll. The link is there.
If you are on monthly Prime, decide on Pause
Amazon offers a pause that takes effect at the end of your billing period and stops charges until you resume. It is only available to monthly Prime subscribers. Annual plan, non-Prime, Single Device, Family annual: you will not see the pause button (PopSci has the eligibility matrix). If you actually want out, ignore pause and click cancel.
Pick a reason (optional), then Confirm cancellation
A short survey appears. It is optional and non-blocking. Click Submit and continue to cancel, then Confirm cancellation on the next screen. Amazon shows the date your access ends. Screenshot it. The confirmation email is your proof if a charge slips through.
The Single Device plan: voice cancel works
The $5.99 Single Device plan only plays Music Unlimited on one specific Echo or Fire TV. People sign up thinking it is the regular plan at a discount, discover it does not work on their phone, and want out. The plan was almost certainly created by an Alexa voice command, so it makes sense that you can also kill it by voice.
Say to the registered Echo: "Alexa, cancel my Amazon Music Unlimited subscription." Alexa reads the plan back and asks you to confirm. Say yes. A confirmation email lands in the account holder's inbox within a few minutes.
If the email never arrives, fall back to the web path on amazon.com/music/settings. Same plan, same outcome. And while you are in Alexa Settings, turn on a Voice Purchase PIN so this does not happen again, which it can: VIWizard documents Alexa-triggered accidental signups as one of the top reasons people demand a Music Unlimited refund. Amazon usually approves those refunds on first request if you say what happened.
Downgrade instead of cancel (the option most people miss)
If you are cancelling because the price went up and not because you stopped listening, you have switching options that do not require leaving entirely:
- Family ($20) to Individual Prime ($11). Cuts the bill by 45 percent. Costs five other people their access. Have the conversation first.
- Individual non-Prime ($12) to Individual Prime ($11). Trivial savings on Music alone, but if you were already half-paying for Prime mentally, this is when to commit.
- Anything to Single Device ($5.99). Only worth it if you genuinely only listen on one Echo. Test it before you switch.
- Unlimited to free Prime Music. Stay on Prime, drop the Unlimited add-on. You keep the curated catalogue and lose the on-demand library plus high-quality audio. Your playlists do not vanish. NoteBurner's comparison is the clearest breakdown of what you lose.
All of these are reachable from the same plan-change screen Amazon shows you mid-cancel. The screen is annoying when you want to leave. It is genuinely useful when you want to downgrade.
Four things that aren't actually cancelling
1. Cancelling Prime does not cancel Music Unlimited.
They bill on separate lines. Cancelling Prime also strips the Prime discount, so your Music bill increases from $11 to $12 a month on the next renewal. People who cancel Prime expecting to lose Music often only notice the extra charge two months later.
2. Deleting the Amazon Music app does not cancel anything.
The app is a client. The subscription lives on Amazon's servers (or Apple's, or Google's). Removing the app removes the icon. The charge keeps appearing.
3. Stopping at the plan-change screen does not cancel.
This is the most common false cancel for Amazon-billed Unlimited. The plan grid is not the confirmation. Scroll, click the cancel link below the grid, then click Confirm cancellation. You have not cancelled until Amazon shows you the date access ends.
4. Cancelling on amazon.com does not stop an Apple, Google, or carrier subscription.
If a third party billed you, only that third party can cancel. Amazon's settings page will show no active subscription, you will assume it is done, and the charge will reappear at the start of the next billing cycle. Re-run the billing fork above if you are unsure.
Refunds: what to expect
Amazon's published policy is no prorated refunds. Your access continues to the end of the period you paid for, then it stops. In practice, Customer Service grants refunds case by case. Three situations where they typically say yes on the first ask:
- An Alexa-triggered accidental Single Device signup where no music was streamed.
- Free-trial auto-conversion where the user did not stream after the charge hit.
- EU, UK, or Brazil signups inside the 14-day withdrawal window, which are not discretionary; the EU Consumer Rights Directive requires the refund.
Mid-cycle annual cancellations almost never get refunded. If you are on the $110 or $219 annual plan, your money is committed for the term. Use Customer Service chat (faster than phone) and ask once. Refunds usually post in three to five business days. Worth noting for context: Amazon paid the FTC $2.5 billion in late 2025 over deceptive Prime cancellation practices. That settlement was about Prime, not Music Unlimited. Music Unlimited's cancel flow is genuinely simpler. The hidden cancel link is annoying; it is not the "Iliad."
Questions people actually ask
Does cancelling Prime cancel Music Unlimited?
No. They bill separately. Cancelling Prime also strips your Prime discount, so Music Unlimited ticks up from $11 to $12 a month on next renewal.
I cancelled but Amazon keeps charging me. Why?
Three likely reasons: you stopped at the plan-change screen, you subscribed through Apple/Google/a carrier, or you have a second Amazon account with an active subscription.
What happens to other Family plan members when I cancel?
All 6 lose access at period end. Playlists survive in the free Amazon Music tier. They get no warning email by default; tell them.
Does cancelling delete my playlists?
No. They drop to free Amazon Music (ads, mostly shuffle) or Prime Music if you still have Prime.
Can I get a refund for the unused part of my plan?
Policy is non-refundable; in practice, case by case. Alexa-triggered accidental signups and EU/UK/Brazil 14-day cancellations usually get approved. Annual mid-cycle almost never does.
Does deleting the app cancel my subscription?
No. Cancel through amazon.com/music/settings, iPhone Settings (Apple), or Google Play.
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