How to Cancel Your
Curology Subscription
Your skin is glowing, your cabinet is overflowing, and your wallet is deflating. Whether you've achieved skincare nirvana or just need a break, here's how to cancel Curology before your next bottle shows up uninvited.
Quick Overview
Difficulty
MediumTime
~3 minutes
Cost
$29.95+/month
Refund
Before shipment
Cancel BEFORE your next shipment processes!
Curology ships on a recurring schedule (typically every 1-2 months). Once a shipment is processed and charged, it cannot be canceled or refunded. Check your account for your next shipment date and cancel at least a few days before to avoid getting charged for another order you don't want.
Method 1: Cancel via Curology Website
Go to curology.com and log in
Open your browser and navigate to curology.com. Sign in with your email and password. You can also do this through the Curology app if you prefer.
Navigate to Account settings
Click your account icon or go to Account. Look for Subscription or Manage Subscription. Here you'll see your current plan, products, next shipment date, and billing info.
Click "Cancel Subscription"
Find and click Cancel Subscription. Curology will ask why you're leaving and may offer alternatives like skipping your next shipment, adjusting your formula, or extending your shipping interval. If you're sure, keep declining.
Select a reason and confirm
Choose a cancellation reason from the options provided. Curology may offer a discount or free product to stay. Confirm your cancellation and check your email for a confirmation. Screenshot everything for your records.
Verify no pending shipments
After canceling, double-check your account to make sure there are no pending shipments about to process. If a shipment was already in progress when you canceled, you may still receive (and be charged for) that final order.
Method 2: Cancel via Curology Support
Message your Curology provider
Log into your Curology account and send a message to your skincare provider through the app or website. Let them know you'd like to cancel your subscription. They can process it from their end.
Or contact Curology support directly
Email [email protected] or use the help section in the app. State clearly that you want to cancel your subscription and ask for written confirmation with the effective date.
Get written confirmation
Make sure you receive an email confirmation that your subscription is canceled and no future shipments will be sent. Save this email — it's your proof if any surprise charges show up later.
Skip a Shipment vs. Cancel: What's the Difference?
Skip a Shipment
- • Delays your next shipment
- • Your formula and account stay active
- • No charge for the skipped period
- • Shipments resume automatically
- • Great if you have too much product
Cancel Subscription
- • Stops all future shipments permanently
- • No more charges after cancellation
- • Your formula is saved on file
- • Provider access ends
- • You can resubscribe later
What Happens After You Cancel Curology?
Your custom formula is saved
Curology keeps your custom formula on file. If you decide to come back months or even years later, your provider can pick up where you left off or adjust your formula based on your current skin needs.
No more shipments or charges
Once canceled, no future shipments will be sent and no charges will be made — assuming you canceled before the next shipment processed. Keep your products and use them up at your own pace.
Provider access ends
You'll lose the ability to message your Curology skincare provider for advice and adjustments. If you have skin questions, make sure to ask them before your cancellation takes effect.
You can resubscribe anytime
Curology makes it easy to come back. Your account, formula history, and provider notes are all saved. Just log in and reactivate whenever you're ready for more skincare magic.
Before You Cancel: Alternatives to Consider
Skip a Shipment
If you have too much product built up, skip your next shipment instead of canceling. This delays the next charge without losing your subscription or provider access.
Extend Shipping Interval
Curology lets you change how often you receive shipments. Switching from monthly to every 2-3 months cuts your costs significantly while keeping your routine active.
Talk to Your Provider
If cost is the issue, message your Curology provider. They might suggest a simpler (cheaper) routine or adjust your plan. They've heard it all and can often find a solution.
Frequently Asked Questions
When do I need to cancel to avoid the next charge?
You need to cancel before your next shipment date. Once Curology processes a shipment, the charge is final and cannot be reversed. Check your account for the exact date of your next shipment and cancel at least 2-3 days before to be safe. Shipments typically go out every 1-2 months.
How much does Curology cost?
Curology starts at around $29.95 per month for the custom formula, though your total cost depends on which products you receive and your shipping frequency. Some plans include cleanser and moisturizer for an additional cost. The initial trial period may have a different (lower) price that increases after.
Can I pause Curology instead of canceling?
Yes! Curology offers the option to skip shipments or extend your shipping interval. If you just have too much product sitting around, skipping is smarter than canceling. You keep your provider access, your formula stays active, and you can resume whenever you're ready.
What happens to my custom formula when I cancel?
Curology saves your custom formula and skincare history on file. If you resubscribe later, your provider can use the same formula or create a new one based on your updated skin needs. You don't lose your personalized treatment by canceling.
Can I get a refund for a Curology shipment?
Once a shipment has been processed and shipped, refunds are generally not available. If you have a problem with a product (allergic reaction, wrong order, damage), contact Curology support — they may offer a credit or replacement on a case-by-case basis. The key is canceling before the next shipment processes.
Related Cancellation Guides
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