How to Cancel Evernote (and Actually Get a Refund)

This is the official path Evernote will direct you toward. There is no self-serve refund button anywhere on the Billing page. You have to submit a ticket through Evernote's refund request form. Do this before you cancel. Once you click Cancel subscription, your leverage drops to near zero, and some support replies have used "already cancelled" as a denial reason.

Copy-paste template that's worked for forum users:

Subject: Refund request within stated window, account [your email]

Hi Evernote support,

I purchased the [Starter / Advanced / Personal / Professional]
annual plan on [date]. Today is [date], which is day [N] of my
subscription, well within the 60-day annual refund window stated
in your Refund Policy
(https://help.evernote.com/hc/en-us/articles/115010561808).

I am requesting a full refund of $[amount] to the original
payment method. I have not yet cancelled the subscription so
the refund can be processed cleanly on the active account.

Please confirm receipt and processing timeline.

Thanks,
[your name]

Expect a 2 to 5 business day response. Since the July 2023 layoffs, replies are largely AI-generated and tend to either approve quickly or paste a generic denial. If you get the denial, do not argue with the bot. Escalate.

When the standard ticket gets denied (and based on threads like "BS rejected my refund request for Annual subscription, purchased on 27 Apr 2024", plenty of within-window requests are getting rejected without explanation), escalate on two fronts at once:

• Cite the relevant auto-renewal statute. If you're in California, mention the Automatic Renewal Law (Cal. Bus. & Prof. Code § 17602). If you're in Colorado, cite the Subscription Renewal Act. New York, Illinois, and Oregon have similar laws. The law requires clear and conspicuous renewal notice; if you didn't get a 28-day reminder (a documented Evernote failure, see forum topic 153311), that's a violation.
• File a BBB complaint at the same time. Evernote's BBB profile shows nine unanswered complaints, which means a fresh one tends to either trigger a response or further damage the profile (which Bending Spoons does care about, because they're trying to sell other acquired brands like Vimeo and WeTransfer to consumers right now). The BBB form takes 8 minutes.

Also worth filing simultaneously: a CFPB complaint if your billing went through a card, and a complaint with your state Attorney General's consumer protection division. Bending Spoons has a class-action waiver in the TOS (first reported in 2012, still active), so collective action is off the table. Regulator complaints are individual but they generate the kind of paper trail the company eventually responds to.

This is the practical fallback. Multiple forum users report that after Bending Spoons denied a legitimate within-window refund request, the chargeback through their card issuer succeeded. The chargeback rules favor consumers in disputes about services not delivered as promised or billed against stated policy, and Evernote's published refund policy is your strongest piece of evidence.

Before you call your card issuer, gather:

• A screenshot of Evernote's published refund policy showing the 60-day window
• Your original purchase confirmation email with the date
• The denial email from Evernote support
• The line item on your statement
• Any cancellation confirmation (if applicable)

File the dispute as "services not as described" or "subscription cancelled, charge continued," whichever fits. Chase, Amex, Capital One, and Citi all have in-app dispute flows that take under 10 minutes. The issuer typically credits you provisionally within a few days while they investigate.

The catch: a successful chargeback usually results in Evernote permanently closing your account. This is why exporting your notes first is non-negotiable. Once the chargeback hits, your login may stop working, and there is no support chat that can help.