How to Cancel Your
ExpressVPN Subscription
Turn off ExpressVPN auto-renewal in under 3 minutes. Plus, learn how to claim the 30-day money-back guarantee if you are eligible.
Quick Overview
Difficulty
EasyTime
~3 minutes
Method
Website
Refund
30-day guarantee
Turn Off ExpressVPN Auto-Renewal
Sign in to your ExpressVPN account
Go to expressvpn.com in your web browser. Click My Account in the top navigation and sign in with your email address. ExpressVPN will send you a verification code to sign in if you do not have a password set.
Go to My Subscription
Once signed in, select My Subscription from the left sidebar menu. This page shows your current plan, subscription ID, expiration date, and auto-renewal status.
Click Edit subscription settings
Find the subscription box showing your plan details. Click the Edit subscription settings link. This opens the page where you can manage your renewal preferences.
Turn Off Automatic Renewal
Click Turn Off Automatic Renewal. ExpressVPN may present you with a discount offer to stay. Follow the on-page prompts until you see the confirmation message. Your VPN access continues working until your subscription expiration date.
30-Day Money-Back Guarantee
If you are within 30 days of your purchase or most recent renewal, you can request a full refund. Contact ExpressVPN's 24/7 live chat support at expressvpn.com and ask for a refund. The process typically takes just a few minutes, and refunds are processed within 5-7 business days.
Subscribed Through Apple or Google?
If you signed up for ExpressVPN through the Apple App Store or Google Play Store, you must cancel through those platforms. The ExpressVPN website cannot manage app store subscriptions. Note that the 30-day money-back guarantee may not apply to app store purchases; refund policies are handled by Apple or Google.
Cancel via iPhone / iPad
- 1. Open Settings on your iPhone
- 2. Tap your name at the top (Apple Account)
- 3. Tap Subscriptions
- 4. Tap ExpressVPN in the list
- 5. Tap Cancel Subscription and confirm
Cancel via Android
- 1. Open the Google Play Store app
- 2. Tap your profile icon (top right)
- 3. Tap Payments & subscriptions
- 4. Tap Subscriptions then ExpressVPN
- 5. Tap Cancel subscription and confirm
What Happens After You Cancel ExpressVPN?
VPN access continues until your subscription expires
Turning off auto-renewal does not immediately cut off your VPN access. You can continue using ExpressVPN on all your devices until the expiration date shown on your account page. The service works exactly the same during this period.
You may be eligible for a full refund
ExpressVPN offers a 30-day money-back guarantee. If you purchased or renewed within the last 30 days, contact their live chat support to request a refund. This applies to subscriptions purchased directly through ExpressVPN, not through app stores.
Your internet traffic is no longer encrypted after expiry
Once your subscription expires, the ExpressVPN app will stop working and your internet traffic will no longer be routed through VPN servers. Your browsing activity will be visible to your ISP. Consider an alternative VPN if privacy is important to you.
Your account is retained for easy resubscription
ExpressVPN keeps your account information after cancellation. You can resubscribe at any time by signing back in and choosing a new plan. ExpressVPN frequently offers discount deals for returning customers.
Frequently Asked Questions
How do I get a refund from ExpressVPN?
If you are within 30 days of your purchase or renewal date, visit expressvpn.com and use the 24/7 live chat to request a refund. Tell the agent you would like to cancel and request a refund. The process is straightforward, and refunds are typically processed within 5-7 business days back to your original payment method.
Can I cancel ExpressVPN from the app?
The ExpressVPN app itself does not have a cancel button. You need to cancel through your web browser by signing into your account at expressvpn.com. If you subscribed through an app store, cancel through that app store's subscription settings on your device.
What happens if I forget to cancel before renewal?
If your subscription auto-renews, you still have 30 days from the renewal date to request a full refund under the money-back guarantee. Contact ExpressVPN live chat support as soon as possible after the renewal to initiate the refund process.
Will ExpressVPN try to retain me when I cancel?
Yes. When you go through the cancellation process, ExpressVPN may offer you a discounted rate to stay. If you are set on canceling, you can decline the offer and proceed. If the discount is attractive enough, you can accept it and keep your subscription at a reduced price.
Does the 30-day guarantee apply to app store purchases?
No. The 30-day money-back guarantee only applies to subscriptions purchased directly through the ExpressVPN website. If you subscribed through the Apple App Store or Google Play Store, refund policies are governed by Apple or Google respectively. You would need to request a refund from them directly.
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