How to Cancel Your
GitLab Premium Subscription
Ready to downgrade from GitLab Premium? Here is how to cancel and switch to the free tier while keeping your repositories.
Quick Overview
Difficulty
EasyTime
~3 minutes
Method
Website
Refund
Contact sales
Cancel GitLab Premium
Log in to GitLab
Go to gitlab.com and sign in with your account credentials.
Navigate to Billing
Click your profile icon, select Preferences, then go to Billing. Or navigate directly to gitlab.com/-/profile/billing.
Review your subscription
View your current Premium plan, including the number of seats, billing cycle, and renewal date.
Cancel or downgrade
Click Cancel subscription or choose to not renew. For self-managed licenses, contact GitLab sales. Your subscription remains active until the end of the current term.
What Happens After You Cancel GitLab Premium?
All repositories preserved
Your code, merge requests, issues, and CI/CD configurations remain intact on the Free tier.
Premium features are removed
Security dashboards, compliance features, advanced CI/CD, and priority support are no longer available on the Free tier.
Storage and CI/CD minutes reduced
Free tier includes 5 GB storage and 400 CI/CD minutes per month. Export important data if you are close to these limits.
Frequently Asked Questions
Will I lose my repositories?
No. All repositories, merge requests, issues, and wiki content are preserved when downgrading to GitLab Free.
How do I cancel a self-managed license?
Self-managed license cancellations must go through GitLab sales or your account manager. Contact [email protected] for assistance.
Will my CI/CD pipelines continue working?
Basic CI/CD continues on Free with 400 minutes per month. Premium-specific features and additional minutes are removed.
How do I contact GitLab support?
Visit about.gitlab.com/support for support options. Premium subscribers have access to priority support before downgrading.
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