How to Cancel Your
Loom Subscription
Cancel your Loom Business plan in under 2 minutes. Here are the exact steps to downgrade through workspace settings. Atlassian-managed accounts have a separate process.
Quick Overview
Difficulty
EasyTime
~2 minutes
Method
Website
Refund
No refunds
Cancel Loom via Workspace Settings
Log in to Loom
Go to loom.com in your web browser and sign in with the workspace admin account. Only workspace admins or account owners can manage billing and subscriptions.
Open Workspace Settings
Navigate to Workspace Settings from the left sidebar of your Loom dashboard. This is where you manage team, billing, and plan settings.
Go to Plan & Billing
Select the Plan & Billing tab. Under your current plan, click Manage Subscription. This starts the downgrade flow where you can change or cancel your plan.
Downgrade to Starter and Confirm
Select Downgrade to Starter to begin the cancellation flow. Choose your reason for downgrading, then click Complete cancellation. You will retain paid features until your next renewal date.
Loom Managed Through Atlassian?
If your Loom account is integrated with Atlassian (for example, if your organization uses Jira or Confluence alongside Loom), you need to cancel through admin.atlassian.com/billing instead. The Loom workspace settings will not show cancellation options for Atlassian-managed accounts.
What Happens After You Cancel Loom?
Paid features last until your renewal date
Loom does not cut off access immediately. You continue to have full access to all Business features until your next renewal date. No charges will be applied at renewal.
Your videos are not deleted
Existing Loom videos remain accessible on the free Starter plan. However, you lose access to features like custom branding, engagement analytics, recording length beyond 5 minutes, and password-protected videos.
No refunds for partial billing periods
Loom does not issue prorated refunds. You retain access through the end of your current billing period but do not get money back for unused time.
Free Starter plan has recording limits
The free Starter plan limits video recordings to 5 minutes per video and has a cap on the total number of videos. Plan ahead if you need to record longer content before downgrading.
Frequently Asked Questions
What happens to my Loom videos after canceling?
Your existing videos are not deleted. They remain viewable on the free Starter plan. However, Business features like custom branding, engagement insights, and extended recording lengths become unavailable.
How do I cancel if my Loom is managed through Atlassian?
If your organization manages Loom through Atlassian, you need to cancel at admin.atlassian.com/billing. The Loom workspace settings will not have the cancellation option for Atlassian-managed accounts.
Who can cancel a Loom workspace subscription?
Only workspace admins or account owners can cancel the Loom subscription. Regular team members do not have access to billing settings. Contact your workspace admin to make changes.
Can I resubscribe to Loom after canceling?
Yes. You can upgrade back to a Business plan at any time through the Plan & Billing settings. Your existing videos and workspace data will still be available.
Related Cancellation Guides
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