How to Cancel Your
Net Nanny Subscription
Cancel Net Nanny parental controls in under 3 minutes. Follow these steps to stop billing while keeping protection active until the end of your period.
Quick Overview
Difficulty
EasyTime
~3 minutes
Method
Website
Refund
14-day guarantee
Cancel Net Nanny on the Website
Sign in to your Net Nanny account
Go to netnanny.com/account and sign in with the parent account email and password. This must be the account owner, not a child profile.
Go to Subscription settings
In your account dashboard, navigate to Account or Billing settings. Look for your active subscription plan showing the renewal date and price.
Click Cancel Subscription
Click the Cancel Subscription or Turn Off Auto-Renewal button. Net Nanny may present retention offers or ask why you are leaving.
Confirm your cancellation
Confirm the cancellation when prompted. You should receive a confirmation email. Net Nanny protection continues on your children's devices until the end of the current billing period.
Subscribed Through Apple or Google?
If you subscribed to Net Nanny through the Apple App Store or Google Play Store, you need to cancel through those platforms instead.
Cancel via iPhone / iPad
- 1. Open Settings on your iPhone
- 2. Tap your name at the top (Apple Account)
- 3. Tap Subscriptions
- 4. Tap Net Nanny in the list
- 5. Tap Cancel Subscription and confirm
Cancel via Android
- 1. Open the Google Play Store app
- 2. Tap your profile icon (top right)
- 3. Tap Payments & subscriptions
- 4. Tap Subscriptions then Net Nanny
- 5. Tap Cancel subscription and confirm
What Happens After You Cancel Net Nanny?
Protection continues until your billing period ends
Net Nanny keeps working on all your children's devices until the current billing cycle expires. Content filtering, screen time limits, and monitoring remain active.
Uninstall the app from children's devices
After cancellation, you should uninstall Net Nanny from your children's devices. On Android, you will need the parent password to remove the app since it has device administrator access.
Activity reports stop after expiration
Once your subscription expires, you will no longer receive activity reports or alerts about your children's online activity. Download any reports you need before the subscription ends.
Your account settings are preserved
If you decide to resubscribe later, your child profiles, filter settings, and configuration are saved. You can pick up where you left off without reconfiguring everything.
Frequently Asked Questions
Will my kids' devices be unprotected immediately after canceling?
No. Net Nanny continues to work until the end of your current billing period. After that, filtering and monitoring stop, but you will need to manually uninstall the app from each device.
Can I get a refund from Net Nanny?
Net Nanny offers a 14-day money-back guarantee on new purchases. If you are within 14 days of your purchase date, contact their support team to request a full refund. After 14 days, refunds are at their discretion.
How do I uninstall Net Nanny from Android?
On Android, Net Nanny has device administrator privileges. Go to Settings, then Security, then Device Administrators, and deactivate Net Nanny first. Then you can uninstall it normally from the app list.
Are there free alternatives to Net Nanny?
Yes. Both Apple (Screen Time) and Google (Family Link) offer built-in free parental controls. They provide content filtering, screen time management, and app restrictions without an additional subscription.
Can I downgrade my Net Nanny plan instead of canceling?
Net Nanny offers different plan tiers based on the number of devices. You can downgrade to a smaller plan through your account settings instead of canceling entirely, which may reduce your cost.
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