How to Cancel Your
Otter.ai Subscription
Cancel Otter.ai Pro or Business in under 2 minutes. Here are the exact steps, whether you signed up on the web, your iPhone, or Android.
Quick Overview
Difficulty
EasyTime
~2 minutes
Method
Website
Refund
No partial refunds
Cancel Otter.ai on the Website
Sign in to Otter.ai
Go to otter.ai in your web browser and sign in with the account that has the paid subscription. You can sign in with email, Google, or Microsoft credentials.
Go to Settings and Billing
Click your profile icon or name in the top-right corner. Select Settings, then navigate to the Billing section. You can also go directly to otter.ai/settings/billing.
Click Cancel Subscription
Under your current plan details, click Cancel Subscription or Downgrade to Basic. Otter.ai may show you what features you will lose and offer alternatives before proceeding.
Confirm your cancellation
Follow the prompts and confirm your cancellation. Otter.ai may ask for a reason or offer a discount to stay. After confirming, your Pro features remain active until the end of your billing period.
Subscribed Through Apple or Google?
If you signed up for Otter.ai through the Apple App Store or Google Play Store, you need to cancel through those platforms instead.
Cancel via iPhone / iPad
- 1. Open Settings on your iPhone
- 2. Tap your name at the top (Apple Account)
- 3. Tap Subscriptions
- 4. Tap Otter in the list
- 5. Tap Cancel Subscription and confirm
Cancel via Android
- 1. Open the Google Play Store app
- 2. Tap your profile icon (top right)
- 3. Tap Payments & subscriptions
- 4. Tap Subscriptions then Otter
- 5. Tap Cancel subscription and confirm
What Happens After You Cancel Otter.ai?
Your existing transcriptions are kept
All your previous transcriptions and recordings remain accessible in your Otter.ai account. You can view, search, and export them even on the free plan.
You revert to the free Basic plan
The free plan provides limited monthly transcription minutes. You lose access to advanced features like custom vocabulary, priority processing, and extended recording lengths.
Meeting integrations may stop working
If you used Otter.ai's Zoom, Google Meet, or Microsoft Teams integrations for automatic transcription, these will be disabled on the free plan. You can still record manually.
Export your data before downgrading
Consider exporting important transcriptions before canceling. While they remain accessible, having local copies ensures you have your data regardless of any future account changes.
Frequently Asked Questions
Will I lose my transcriptions if I cancel Otter.ai?
No. Your existing transcriptions remain in your account on the free plan. You can still access, search, and export them. However, you may hit storage or access limits over time on the free tier.
How many free minutes does Otter.ai give?
The Otter.ai Basic (free) plan provides a limited number of transcription minutes per month. The exact amount may change, so check otter.ai/pricing for the current allocation.
Can I cancel my Otter.ai Business plan if I am not the admin?
No. Only the workspace admin or billing owner can cancel a Business plan. If you are a team member, ask your admin to remove your seat or cancel the plan. You can leave the workspace independently.
Do I get a refund for my annual Otter.ai plan?
Otter.ai typically does not offer prorated refunds for annual plans. Your Pro access remains active until the end of your annual billing period. Contact Otter.ai support for special circumstances.
Can I resubscribe to Otter.ai Pro later?
Yes. You can upgrade back to Pro or Business at any time from your Otter.ai account settings. Your transcription history and account data will still be available when you resubscribe.
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