How to Cancel Your
SiriusXM Subscription
SiriusXM is one of the hardest subscriptions to cancel. This guide covers the phone numbers, chat options, and exactly what to say to get past the retention agents.
Quick Overview
Difficulty
HardTime
~15 minutes
Method
Phone / Chat
Refund
Prorated possible
Cancel SiriusXM by Phone
Call the right number
For car and audio plans, call 1-866-635-2349. For streaming-only plans, call 1-855-227-5009. Lines are open Monday through Friday, 8 AM to 8 PM ET. Have your Radio ID or account number ready before calling.
State that you want to cancel
When connected to an agent, clearly say: "I want to cancel my SiriusXM subscription." The agent will ask why you are canceling. Common reasons include cost, not using the service, or switching to another platform. Keep your answer simple.
Prepare for multiple retention offers
SiriusXM is notorious for aggressive retention tactics. Expect 2 to 4 different offers including discounted monthly rates (often as low as $5/month), free months of service, or downgrades to cheaper plans. If you want to cancel, politely repeat: "I appreciate the offer, but I would like to proceed with cancellation."
Get your confirmation
Once the agent processes your cancellation, ask for a confirmation number and the exact date your service ends. Request an email confirmation as well. Write everything down and check your bank statement to ensure no further charges appear.
Alternative: Cancel via Live Chat
Visit the SiriusXM support page
Go to siriusxm.com/help and sign in to your account. Look for the Chat option, which is available Monday through Friday 8 AM to 11 PM ET and weekends 8 AM to 8 PM ET.
Request cancellation in the chat
Type that you want to cancel your subscription. The chat agent will go through similar retention offers as the phone agents. Be persistent and decline offers you do not want. Save the chat transcript as proof of your cancellation.
Subscribed Through Apple, Roku, or Another Platform?
If you signed up for SiriusXM through a third-party platform like Apple, Roku, Amazon, or T-Mobile, you must cancel through that platform directly. SiriusXM customer service cannot cancel subscriptions billed by third parties.
Cancel via iPhone / iPad
- 1. Open Settings on your iPhone
- 2. Tap your name at the top (Apple Account)
- 3. Tap Subscriptions
- 4. Tap SiriusXM in the list
- 5. Tap Cancel Subscription and confirm
Cancel via Android
- 1. Open the Google Play Store app
- 2. Tap your profile icon (top right)
- 3. Tap Payments & subscriptions
- 4. Tap Subscriptions then SiriusXM
- 5. Tap Cancel subscription and confirm
What Happens After You Cancel SiriusXM?
Service continues until the end of your billing period
Your SiriusXM access remains active until the end of the period you have already paid for. After that date, your radio will revert to preview channels only or go silent, depending on your vehicle.
Expect persistent win-back calls and emails
SiriusXM is known for aggressive follow-up after cancellation. You will likely receive phone calls, emails, and even physical mail with deeply discounted offers to resubscribe. These can continue for months after cancellation.
Prorated refunds may be available
Unlike many subscription services, SiriusXM may offer a prorated refund for unused time on annual or multi-month plans. Ask the agent about refund options during your cancellation call.
Your car radio hardware is not affected
Canceling SiriusXM does not affect your car's radio hardware. The SiriusXM tuner remains in your vehicle, and you can reactivate service at any time by calling or visiting siriusxm.com.
Frequently Asked Questions
Can I cancel SiriusXM online without calling?
Streaming-only plans can sometimes be canceled through your online account at siriusxm.com. However, vehicle and audio plans typically require a phone call to 1-866-635-2349 or a live chat session. SiriusXM has historically required human interaction for most cancellations.
How do I get SiriusXM to stop calling me after I cancel?
During your cancellation call, explicitly ask to be placed on SiriusXM's do-not-call and do-not-mail lists. You can also register your phone number on the National Do Not Call Registry at donotcall.gov. If calls persist, you can file a complaint with the FTC.
Will SiriusXM offer me a better deal if I try to cancel?
Almost certainly. SiriusXM retention agents are trained to offer significant discounts. Many subscribers report getting rates as low as $5 per month or receiving several free months. If you want to keep the service but pay less, attempting to cancel is one of the most effective negotiation strategies.
What is the SiriusXM cancellation phone number?
For car, vehicle, and audio plans: 1-866-635-2349. For streaming-only subscriptions: 1-855-227-5009. Both lines are open Monday through Friday, 8 AM to 8 PM Eastern Time.
Can I get a refund from SiriusXM?
SiriusXM may provide prorated refunds, especially if you are on an annual or prepaid plan. During your cancellation call, ask the agent if you are eligible for a refund on your remaining unused time. Monthly subscribers typically do not receive refunds for partial months.
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