What happens to my NeuCoins if I cancel Tata NeuPass?

Your accumulated NeuCoins remain in your account after canceling NeuPass. However, the rate at which you earn NeuCoins will drop to the standard non-member rate. You can still redeem existing NeuCoins across Tata brands.

Will I get a refund if I cancel Tata NeuPass?

Tata NeuPass generally does not offer refunds for active subscriptions. Your membership benefits continue until the end of your current billing period. Contact Tata Neu support for billing disputes.

Does canceling NeuPass affect my BigBasket and Croma benefits?

Yes, NeuPass provides additional benefits across Tata brands including BigBasket, Croma, 1mg, and Westside. After canceling, you will lose the enhanced NeuCoin earning rates and exclusive member benefits on these platforms.

Last verified: February 2026

How to Cancel Your
Tata NeuPass Subscription

Cancel your Tata NeuPass membership in under 3 minutes. Stop the multi-brand rewards subscription and understand what happens to your NeuCoins and benefits across Tata brands.

Quick Overview

Difficulty

Easy

Time

~3 minutes

Method

Tata Neu App

Refund

Generally no

Cancel Tata NeuPass via the App

Open the Tata Neu App

Launch the Tata Neu app on your Android or iPhone. Sign in with the phone number or email linked to your NeuPass subscription. The Tata Neu app is the central hub for managing all Tata brand subscriptions.

Navigate to Your Profile

Tap your profile icon in the top-left corner or navigate to the Account section. You will see your NeuPass status displayed prominently showing your membership tier.

Open NeuPass Membership Settings

Tap on NeuPass or My Membership to view your subscription details. Here you will see your plan type, renewal date, NeuCoin earning rate, and benefits across Tata brands like BigBasket, Croma, 1mg, and Westside.

Cancel NeuPass or Turn Off Auto-Renewal

Tap Cancel Membership or toggle off Auto-Renewal. Tata Neu will show you the benefits you will lose including enhanced NeuCoin rates and member-exclusive deals. Confirm your cancellation. Your membership stays active until the expiry date.

NeuPass Linked to Tata Card?

If your NeuPass was activated through a Tata Neu credit card or a special banking partnership, it may be included as a complimentary benefit. In that case, the membership is tied to your card and cannot be canceled separately. Contact your card issuer for details on NeuPass benefits bundled with your credit card.

Subscribed Through Apple or Google?

If you subscribed to NeuPass through an in-app purchase on the Apple App Store or Google Play Store, you must cancel through those platforms directly.

Cancel via iPhone / iPad

1. Open Settings on your iPhone
2. Tap your name at the top (Apple Account)
3. Tap Subscriptions
4. Tap Tata Neu in the list
5. Tap Cancel Subscription and confirm

Cancel via Android

1. Open the Google Play Store app
2. Tap your profile icon (top right)
3. Tap Payments & subscriptions
4. Tap Subscriptions then Tata Neu
5. Tap Cancel subscription and confirm

What Happens After You Cancel Tata NeuPass?

Benefits continue until expiry

Your NeuPass membership remains active until the end of your current billing period. You can continue to earn enhanced NeuCoins and enjoy member benefits across all Tata brands until that date.

NeuCoin earning rate drops

NeuPass members earn NeuCoins at a higher rate across Tata brands. After canceling, your earning rate reverts to the standard non-member rate. Your existing NeuCoin balance remains and can still be redeemed.

Multi-brand benefits end

NeuPass provides exclusive benefits across BigBasket, Croma, 1mg, Westside, and other Tata brands. After your membership expires, you lose access to member-exclusive offers, free deliveries on BigBasket, and extra discounts on these platforms.

Your Tata Neu account stays active

Canceling NeuPass does not delete your Tata Neu account. You can continue to use all Tata brand apps and services as a regular user. Your order history, NeuCoin balance, and personal details are preserved.

Frequently Asked Questions

What is Tata NeuPass and what does it include?

Tata NeuPass is a paid membership that provides enhanced rewards and benefits across the entire Tata ecosystem. Members earn NeuCoins at a higher rate on purchases made through BigBasket, Croma, 1mg, Westside, Air India, IHCL hotels, and other Tata brands. It also includes exclusive member-only deals and offers.

Will I lose my NeuCoins after canceling?

No, your accumulated NeuCoins are not lost when you cancel NeuPass. They remain in your Tata Neu account and can be redeemed across Tata brands. However, NeuCoins do have an expiry period, so make sure to use them before they expire regardless of your membership status.

Can I cancel NeuPass if it came with my Tata credit card?

If your NeuPass was included as a complimentary benefit with your Tata Neu credit card, you cannot cancel it separately. The NeuPass membership is tied to your credit card and will remain active as long as your card is active. Contact your bank for more information about card-linked benefits.

Can I rejoin NeuPass later?

Yes, you can resubscribe to NeuPass at any time through the Tata Neu app. Your NeuCoin balance and account history will carry over. Tata Neu occasionally offers promotional pricing for new and returning members.

How do I contact Tata Neu support?

You can reach Tata Neu support through the Help section in the Tata Neu app. Look for the chat or support option under your Account settings. You can also email Tata Neu customer care or call their support helpline for membership-related queries.

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