How to Cancel Your
Zepto Pass Subscription
Cancel your Zepto Pass in under 2 minutes. No more paying for 10-minute delivery perks you are not using. Here is exactly how to do it through the Zepto app.
Quick Overview
Difficulty
EasyTime
~2 minutes
Method
Zepto App
Refund
Generally no
Cancel Zepto Pass in the App
Open the Zepto App
Launch the Zepto app on your Android or iPhone. Make sure you are logged into the account associated with your Zepto Pass subscription.
Go to Your Account
Tap the profile icon or Account button, typically found in the bottom-right corner of the app. This will bring you to your account dashboard.
Open Zepto Pass Section
Look for Zepto Pass, My Pass, or Membership in your account settings. Tap on it to view your active Pass plan, benefits, and renewal date.
Cancel or Disable Auto-Renewal
Tap Cancel Pass or turn off the Auto-Renewal toggle. Zepto may offer you a discount or remind you of benefits you will lose. Confirm your cancellation. Your Pass benefits will continue until the end of the current billing period.
Cannot Find the Cancel Option?
Zepto updates its app frequently. If you cannot locate the cancellation option, try checking under Account Settings or contacting Zepto support via the in-app chat. If you subscribed through the App Store or Google Play, you must cancel through those platforms instead.
Subscribed Through Apple or Google?
If you purchased Zepto Pass through an in-app purchase on the App Store or Google Play, you must cancel through those platforms. Canceling in the Zepto app alone will not stop billing.
Cancel via iPhone / iPad
- 1. Open Settings on your iPhone
- 2. Tap your name at the top (Apple Account)
- 3. Tap Subscriptions
- 4. Tap Zepto in the list
- 5. Tap Cancel Subscription and confirm
Cancel via Android
- 1. Open the Google Play Store app
- 2. Tap your profile icon (top right)
- 3. Tap Payments & subscriptions
- 4. Tap Subscriptions then Zepto
- 5. Tap Cancel subscription and confirm
What Happens After You Cancel Zepto Pass?
Pass benefits last until expiry
After canceling, your Zepto Pass benefits remain active until the end of your current billing period. You can continue to enjoy free deliveries, extra discounts, and other Pass perks until that date.
Delivery fees return
Once your Pass expires, Zepto will charge standard delivery and platform fees on your orders. Delivery charges vary based on your order value, location, and demand. You may see higher costs on small orders.
Exclusive discounts end
Zepto Pass members get access to exclusive discounts and special pricing on select items. These member-only deals will no longer be available to you after your Pass expires.
Your Zepto account stays intact
Canceling your Pass does not affect your Zepto account. Your order history, saved addresses, and payment methods remain in place. You can still order groceries at regular prices.
Frequently Asked Questions
How much does Zepto Pass cost?
Zepto Pass pricing varies by plan duration and city. It is typically offered in monthly plans at an affordable price point. The Pass provides unlimited free deliveries, waived platform fees, and member-exclusive discounts on groceries and essentials.
Can I get a refund on Zepto Pass?
Zepto typically does not issue refunds for Pass subscriptions. However, if you were charged in error or experienced a technical issue, you can contact Zepto support through the in-app chat for assistance. They may offer credits in some cases.
Does Zepto Pass auto-renew?
Yes, Zepto Pass subscriptions typically auto-renew at the end of each billing period. This is why it is important to cancel before your renewal date if you no longer want the subscription. You will be charged automatically unless you turn off auto-renewal.
Can I resubscribe to Zepto Pass later?
Yes, you can subscribe to Zepto Pass again at any time through the Zepto app. Zepto occasionally runs promotions for new and returning Pass members, so you may find a better deal when you want to rejoin.
How do I contact Zepto support?
You can reach Zepto customer support through the in-app chat feature. Go to your Account section, then tap on Help or Support. Zepto also provides email support, though the in-app chat typically gets a faster response.
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