How to Cancel Your
Box Subscription
Cancel your Box Personal Pro or Business subscription in under 5 minutes. Here are the exact steps for personal accounts and business admin consoles.
Quick Overview
Difficulty
EasyTime
~5 minutes
Method
Website
Refund
Contact support
Cancel Box Personal Pro
Log in to Box
Go to app.box.com in your web browser and sign in with the email and password associated with your Box account.
Open Account Settings
Click your profile avatar in the top-right corner of the screen. From the dropdown, select Account Settings.
Go to the Account tab
In your Account Settings, click on the Account or Billing tab. This shows your current plan type, storage used, and billing details.
Click Downgrade Account
Look for the Downgrade Account or Cancel Plan option. This will downgrade your account to the free Box Individual plan with 10 GB of storage. Box may ask why you are leaving and offer alternatives.
Confirm and download your files
Confirm the downgrade. Before the change takes effect, download any files that exceed the 10 GB free storage limit. Your account will continue on the paid plan until the end of the current billing period.
Cancel Box Business (Admin Only)
For Box Business, Business Plus, or Enterprise accounts, only an admin can cancel the subscription. Individual users in a business account cannot cancel.
- 1. Log in as an admin at app.box.com
- 2. Go to Admin Console from the left sidebar
- 3. Click Billing in the Admin Console settings
- 4. Select Cancel Account or Downgrade
- 5. Follow the prompts to confirm cancellation
For enterprise contracts, you may need to contact your Box sales representative or Box support to discuss cancellation terms, as these are often annual commitments.
Subscribed Through Apple or Google?
If you subscribed to Box through the Apple App Store or Google Play Store, you need to cancel through those platforms instead of the Box website.
Cancel via iPhone / iPad
- 1. Open Settings on your iPhone
- 2. Tap your name at the top (Apple Account)
- 3. Tap Subscriptions
- 4. Tap Box in the list
- 5. Tap Cancel Subscription and confirm
Cancel via Android
- 1. Open the Google Play Store app
- 2. Tap your profile icon (top right)
- 3. Tap Payments & subscriptions
- 4. Tap Subscriptions then Box
- 5. Tap Cancel subscription and confirm
What Happens After You Cancel Box?
Your account downgrades to the free tier
After canceling, your Box account is not deleted. It downgrades to the free Box Individual plan with 10 GB of storage and a 250 MB file upload limit. You can continue using Box for basic file storage and sharing.
Files exceeding the limit become read-only
If your stored files exceed 10 GB after downgrading, your account becomes restricted. You can still view and download your files, but you will not be able to upload new files or edit existing ones until your usage drops below the free tier limit.
Shared links and collaborations may be affected
Premium features like custom branding, advanced sharing controls, and integration features are removed when you downgrade. Existing shared links will continue to work, but you lose the ability to set passwords or expiration dates on them.
Business accounts: user access may be affected
For Box Business accounts, canceling the subscription affects all users in the organization. Admins should export important data and notify team members before canceling. Individual users' files within the business account may become inaccessible.
Frequently Asked Questions
Can I cancel a Box Business account if I am not an admin?
No. Only administrators can cancel or downgrade a Box Business subscription. If you are a regular user and want the subscription canceled, you need to contact your organization's Box admin. You can leave the business account individually, but that does not cancel the organization's subscription.
Will Box delete my files when I cancel?
Not immediately. Your files remain in Box after downgrading. However, if your storage exceeds the free tier limit for an extended period, Box may eventually restrict your account further. It is recommended to download your files before canceling.
Can I get a refund for an annual Box plan?
Box annual plans are generally non-refundable. However, if you recently purchased or renewed, you may be able to get a refund by contacting Box support. Monthly plans simply do not renew after the current billing period ends.
How much free storage does Box offer?
Box offers 10 GB of free storage on the Individual plan with a 250 MB file upload size limit. This is a permanent free tier that you keep after canceling any paid plan.
Can I downgrade to a cheaper Box plan instead of canceling?
Yes. Box offers several plan tiers. If you find the premium features useful but want a lower price, check if there is a lower-tier plan that meets your needs. Go to Account Settings and look for plan change options before fully canceling.
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