How to Cancel Your
Brevo Subscription
Email campaigns not delivering? Cancel or downgrade your Brevo (formerly Sendinblue) plan without losing your precious contact lists.
Quick Overview
Difficulty
EasyTime
~3 minutes
Method
Website
Refund
No partial refunds
Cancel Brevo on the Website
Log in to your Brevo account
Go to app.brevo.com and sign in with your email and password. If you still use a Sendinblue login, the same credentials work on the Brevo platform.
Go to Billing settings
Click your account name in the top-right corner, then select Billing from the dropdown menu. You can also navigate directly to app.brevo.com/billing.
Select Downgrade or Cancel Plan
Under your current plan, click Change Plan or Downgrade. To cancel entirely, select the Free plan option. Brevo may show you a comparison of features you will lose.
Confirm your cancellation
Review the changes, select a reason for downgrading, and click Confirm. Your paid features remain active until the end of your billing period. You will receive a confirmation email.
Subscribed Through Apple or Google?
If you subscribed to Brevo through the Apple App Store or Google Play Store, you need to cancel through those platforms instead.
Cancel via iPhone / iPad
- 1. Open Settings on your iPhone
- 2. Tap your name at the top (Apple Account)
- 3. Tap Subscriptions
- 4. Tap Brevo in the list
- 5. Tap Cancel Subscription and confirm
Cancel via Android
- 1. Open the Google Play Store app
- 2. Tap your profile icon (top right)
- 3. Tap Payments & subscriptions
- 4. Tap Subscriptions then Brevo
- 5. Tap Cancel subscription and confirm
What Happens After You Cancel Brevo?
Your contacts are preserved
All contacts remain in your account if you downgrade to the free plan. You can export them at any time as a CSV file from the Contacts section.
Daily email limit drops significantly
The free Brevo plan limits you to 300 emails per day. If you have a large list, this may not be enough to reach all your subscribers in a single campaign send.
Automation workflows stop running
Marketing automation, advanced segmentation, and A/B testing features are disabled on the free plan. Active automation workflows will stop executing.
Transactional emails may be affected
If you use Brevo for transactional emails (order confirmations, password resets), check that these still work within the free plan limits before canceling.
Frequently Asked Questions
Is Brevo the same as Sendinblue?
Yes. Sendinblue rebranded to Brevo in 2023. Your existing Sendinblue login credentials work on app.brevo.com. All features and data were migrated automatically.
Can I downgrade Brevo to a free plan?
Yes. Brevo offers a free plan with up to 300 emails per day and unlimited contacts. This is a good option if you want to keep your account and data while reducing costs.
How do I export my contacts before canceling?
Go to Contacts in the left menu, select the contacts you want to export, and click Export. You can download them as a CSV file. Do this before deleting your account.
Does Brevo offer refunds?
Brevo does not typically issue refunds for partial billing periods. Your paid features stay active until the end of your current billing cycle after you cancel or downgrade.
What happens to my email templates after canceling?
Your email templates are preserved if you downgrade to the free plan. They remain in your account and you can still use them for future campaigns within the free plan limits.
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