How to Cancel Your
Bright Cellars Subscription
Your therapist was great, but your wallet needs a break too. Here is how to cancel Brightside Health, what to do about active prescriptions, and how to make sure your care continues smoothly.
Quick Overview
Difficulty
EasyTime
~5 minutes
Method
Website
Refund
Refund within 24h of order
Cancel Brightside Health Step by Step
Log in to your Brightside account
Go to brightside.com and sign in with the email you used to sign up. If you have trouble logging in, use the password reset link -- you need full account access to cancel.
Open your Membership settings
Click on the menu or your profile icon, then navigate to Membership or Subscription settings. This is where Brightside manages your therapy plan details and billing information.
Click Cancel Membership
Click Cancel Membership or Cancel Plan. Brightside may ask about your reason for leaving and could offer alternatives like pausing your plan or switching to a different tier.
Handle active prescriptions before you go
If you have active prescriptions through Brightside, arrange to transfer your care to another provider before your plan ends. Contact your Brightside prescriber to discuss a transition plan. Do not stop medications abruptly without medical guidance.
Pro Tip
If you have active prescriptions, schedule an appointment with a new provider before canceling. Your Brightside prescriber can help coordinate the transition so there is no gap in your care.
Subscribed Through Apple or Google?
If you signed up for Bright Cellars through the Apple App Store or Google Play Store, you need to cancel through those platforms instead.
Cancel via iPhone / iPad
- 1. Open Settings on your iPhone
- 2. Tap your name at the top
- 3. Tap Subscriptions
- 4. Tap Bright Cellars
- 5. Tap Cancel Subscription
Cancel via Android
- 1. Open the Google Play Store
- 2. Tap your profile icon
- 3. Tap Payments & subscriptions
- 4. Tap Subscriptions > Bright Cellars
- 5. Tap Cancel subscription
What Happens After You Cancel Brightside Health?
Therapy sessions and provider access end
Once your plan expires, you will no longer be able to schedule sessions or message your Brightside therapist or prescriber. Make sure to wrap up any ongoing conversations before your plan ends.
Active prescriptions need attention
If you have active prescriptions managed through Brightside, they may not be refilled after cancellation. Transfer your care to a local provider or your primary care doctor to avoid any interruption in medication.
You can request your therapy records
Your treatment history and records are yours. Contact Brightside support to request copies of your therapy notes and any relevant medical documentation before or after canceling.
Frequently Asked Questions
What happens to my prescriptions if I cancel Brightside?
Active prescriptions managed through Brightside may not be refilled after your plan ends. Before canceling, talk to your Brightside prescriber about transferring your care to a local provider. Do not stop any medications abruptly without medical guidance.
Can I pause my Brightside plan instead of canceling?
Brightside may offer the option to pause your therapy plan. Check your membership settings or reach out to their support team to see if a temporary hold is available, which could be a good option if you just need a short break.
Will I lose access to my therapy records after canceling?
You can request your therapy records from Brightside even after canceling. Contact their support team to obtain copies of your treatment history and any relevant medical documentation for your personal files or a new provider.
Related Cancellation Guides
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