How to Cancel Your
HelloFresh Subscription
Cancel HelloFresh in about 5 minutes. Here are the exact steps to stop your meal kit deliveries and avoid your next charge.
Quick Overview
Difficulty
MediumTime
~5 minutes
Method
Website / App
Deadline
5 days before delivery
Cancel HelloFresh on the Website
Log in to HelloFresh
Go to hellofresh.com and sign in with the email and password associated with your account. Make sure you are logged into the correct account if you have shared access.
Go to Account Settings
Click your name in the upper-right corner of the page, then select Account Settings from the dropdown. This takes you to your plan and subscription management page.
Scroll down and click Cancel Plan
On the Plan settings page, scroll down to the Status section. You will see a Cancel Plan option. Click it to begin the cancellation process. HelloFresh may offer you a discount or suggest pausing instead.
Follow prompts and confirm
HelloFresh will present several screens asking why you want to cancel and offering alternatives like skipping weeks or getting a discount. Continue through these prompts until you reach the final confirmation. You should receive a message confirming your cancellation.
Important: Cancel 5 Days Before Your Next Delivery
You must cancel at least 5 days before your next scheduled delivery (before 11:59 PM PST on the cutoff day). If you miss this deadline, your next box will be charged and shipped, and HelloFresh will not provide a refund for that order.
What Happens After You Cancel HelloFresh?
No more deliveries or charges
Once your cancellation is confirmed and you have passed the current delivery cutoff, you will not receive any more meal kits and no further charges will be made to your payment method.
Your account stays active
Your HelloFresh account is not deleted when you cancel. You can log back in and reactivate your subscription at any time by selecting a new plan and delivery schedule.
No refunds for already-processed orders
If an order has already been processed or shipped at the time you cancel, HelloFresh will not refund that charge. This is why timing your cancellation before the weekly cutoff is critical.
Consider pausing instead
If you think you might return to HelloFresh, you can skip individual weeks or pause for up to 6 weeks instead of fully canceling. This lets you take a break without losing your preferences and recipes.
Frequently Asked Questions
When is the deadline to cancel and avoid my next HelloFresh charge?
You must cancel at least 5 days before your next scheduled delivery, before 11:59 PM PST. Check your delivery schedule in your account to see the exact date. If you miss this window, the order will be processed and you will be charged.
Can I pause HelloFresh instead of canceling?
Yes. HelloFresh lets you skip individual weeks or pause your subscription for up to 6 consecutive weeks. Go to your My Menu tab, select the delivery week, and click Skip Week. This is a good option if you plan to come back.
Will I get a refund from HelloFresh after canceling?
No. Once an order has been processed and shipped, HelloFresh does not offer refunds. Cancellation only prevents future orders. If your box arrives damaged or with missing items, you can contact support for a possible credit.
Can I cancel HelloFresh from the mobile app?
Yes. Open the HelloFresh app on iOS or Android, go to Account Settings, and follow the same cancellation steps. The process is similar to the website and works on both platforms.
Why does HelloFresh make it hard to cancel?
HelloFresh uses multiple screens with retention offers, discount deals, and pause suggestions during the cancellation flow. This is a common practice with subscription services. Stay persistent and click through each prompt until you reach the final confirmation.
Related Cancellation Guides
Track HelloFresh & All Your
Subscriptions in One App
Subcut reminds you before charges hit, tracks every billing date, and gives you one-tap access to cancellation guides. All without connecting your bank.
Download Subcut FreeThat Netflix you forgot? Still charging you. Find out what else is.