How to Cancel Crunchyroll
Cancelling is self-serve. The hard part is finding the right cancel button, because most people signed up through Apple or Google and the website pretends the subscription doesn't exist.
Step zero
Log in to crunchyroll.com, click your profile icon, open My Account, and read Membership Info. It lists your billing provider: Crunchyroll, Apple, Google Play, PayPal, Roku, Amazon, PlayStation, or YouTube.
That's who you have to cancel with. Crunchyroll support can't cancel an Apple or Google subscription. The button exists, just on a different site than you expect.
Pick your billing platform
Same four-step pattern, different door for each.
Billed by Crunchyroll directly (web sign-up)
- Sign in at crunchyroll.com and click your profile icon (top right) → Settings.
- Scroll to Premium Membership Status and click Cancel Membership.
- Pick a reason on the brief survey (or don't, it's not blocking).
- Scroll past the retention pitch and hit Continue with Cancellation.
Billed by Mobile (iOS / Android)
iOS: Settings → your name → Subscriptions → Crunchyroll → Cancel Subscription.
Android: Play Store → profile → Payments & subscriptions → Subscriptions → Crunchyroll → Cancel.
Billed by PayPal
Sign in at paypal.com, open Settings → Automatic Payments, find Ellation Holdings Inc. (yes, that's Crunchyroll), and cancel the pre-approved payment.
Billed by Roku, Amazon, PlayStation, or YouTube
Cancel inside that partner's subscription manager. Crunchyroll support cannot touch these. Roku: Home → channel → * → Manage subscription. Amazon: Your Memberships and Subscriptions. PlayStation: Account → Subscriptions.
The thing Crunchyroll doesn't tell you
You might still be paying through Funimation.
Funimation shut down on April 2, 2024 and Sony rolled subscribers over to Crunchyroll. If emails didn't match, the migration sometimes created two billing relationships or an orphaned charge. Check your statement for a recurring Ellation Holdings charge, then check both your old Funimation email and Crunchyroll email for active subs. If a charge has no matching account, the Funimation end-of-services page has the dispute form.
When the charge actually stops
Premium runs to the end of the billing period. After that, the account reverts to the free ad-supported tier. Watchlist and history stay.
No prorated refund on annual plans. The February 2026 price hike pushed Fan to $9.99, Mega Fan to $13.99, Ultimate Fan to $17.99 (Anime News Network). Cancel under 24 hours before renewal and the charge may be in flight.
Hit "You may not cancel your membership at this time"? A transaction is pending. Wait 24 hours or open live chat.
If you're cancelling for the news, not the price
$16M VPPA settlement in April 2024 over sharing data with Facebook/Google (eligible subs got ~$30), plus March 2026 class actions over a Braze SDK and a Telus vendor breach allegedly exposing 8M support tickets. None of this affects the cancel flow.
Questions people actually ask
Why no cancel button on the website?
You didn't sign up there. The cancel sits with whichever platform processed your payment (Google Play, Apple). Check My Account, then cancel there.
Ellation Holdings Inc. charge: is that fraud?
No. Ellation Holdings is Crunchyroll's parent under Sony, the merchant name on your card or PayPal.
Does deleting the app cancel?
No. Removing the app, logging out, or wiping payment info does nothing. Disputing with your bank stops one payment, not the renewal.
If you're trimming the whole streaming stack
Now that Crunchyroll is sorted, what about the other auto-renewals?
Most subscriptions route through Apple, Google, or a third party, and the merchant name on your card rarely matches the app. Subcut shows every recurring charge in about 60 seconds, no bank login required.
Download Subcut FreeiOS · Free to use · No subscription required (ironic, we know).