How to Cancel Your
Freshly Subscription
Heads up: Freshly shut down its meal delivery service in 2023. If you are still seeing charges, you may have a legacy subscription or a billing issue. Here is what the cancellation process looked like and what to do now.
Quick Overview
Difficulty
EasyTime
~5 minutes
Method
Website
Refund
Refund within 24h of order
Cancel Freshly Step by Step
Check if Freshly is still charging you
Important: Freshly shut down its meal delivery service in 2023 after being acquired by Nestle. Check your bank or credit card statements for any recurring Freshly charges. If you see active charges, this is likely a billing error that needs to be resolved.
Try logging in at freshly.com
Visit freshly.com to see if the site is still active. Since the shutdown, the domain may redirect or show a closure notice. If you can still access your account, navigate to your subscription settings and look for any active plan that needs to be canceled.
Contact your bank to dispute ongoing charges
If Freshly is still billing you despite being shut down, contact your bank or credit card company to dispute the charges. Request a chargeback for any post-shutdown charges. Keep records of when Freshly officially closed to support your dispute.
Reach out to Nestle consumer services
Freshly was owned by Nestle. If you need to resolve a billing issue related to Freshly, try contacting Nestle's consumer services team. They may be able to help track down and stop any lingering charges from the Freshly subscription system.
Pro Tip
Freshly ceased operations in 2023. If you are still being charged, contact your bank immediately -- this should not be happening.
Subscribed Through Apple or Google?
If you signed up for Freshly through the Apple App Store or Google Play Store, you need to cancel through those platforms instead.
Cancel via iPhone / iPad
- 1. Open Settings on your iPhone
- 2. Tap your name at the top
- 3. Tap Subscriptions
- 4. Tap Freshly
- 5. Tap Cancel Subscription
Cancel via Android
- 1. Open the Google Play Store
- 2. Tap your profile icon
- 3. Tap Payments & subscriptions
- 4. Tap Subscriptions > Freshly
- 5. Tap Cancel subscription
What Happens After You Cancel Freshly?
Freshly has permanently shut down
Freshly ceased all meal delivery operations in 2023 after Nestle decided to discontinue the brand. No new orders can be placed, and the service is no longer accepting customers.
Check for lingering charges
Some users reported continued billing even after the shutdown. Review your bank and credit card statements carefully. If you find active Freshly charges, dispute them with your bank immediately.
Consider alternatives like Factor or CookUnity
If you liked Freshly's pre-made meal concept, Factor (by HelloFresh) and CookUnity offer similar heat-and-eat meals delivered weekly. Both are still actively operating.
Frequently Asked Questions
Did Freshly go out of business?
Yes. Freshly shut down its meal delivery service in 2023. The company was owned by Nestle, which decided to discontinue the brand. The freshly.com domain may still exist but the service is no longer operational.
Why am I still being charged by Freshly?
If you are seeing Freshly charges on your bank statement after 2023, this is likely a billing error or a zombie subscription. Contact your bank or credit card company to dispute the charges. You can also try reaching Nestle consumer services for help.
What are some alternatives to Freshly?
If you liked Freshly's pre-made, heat-and-eat meal concept, check out Factor (owned by HelloFresh), CookUnity (chef-prepared meals), or Snap Kitchen. These services offer similar ready-to-eat meals delivered to your door.
Related Cancellation Guides
Track Freshly & All Your
Subscriptions in One App
Subcut reminds you before charges hit, tracks every billing date, and gives you one-tap access to cancellation guides. All without connecting your bank.
Download Subcut FreeThe average person wastes $200/month on forgotten subscriptions. Is Freshly one of yours?