How to Cancel Noom in 2026 (Without Getting Charged Again)
A former Noom engineer testified under oath that cancellation was "difficult by design." A federal court agreed, and Noom paid $62 million to settle. The flow is shorter now. It is not yet honest. Here is how to leave without paying for another month.
Why this guide exists
In Mahood v. Noom, Inc. (S.D.N.Y., final approval July 2022), a senior Noom software engineer testified that the company designed the cancellation flow to be "difficult by design," with the explicit goal of generating revenue from users who missed the trial window. The case settled for $62 million covering roughly 2 million users.
Post-settlement, Noom is required to provide a direct cancel button, send pre-renewal reminders for plans of three months or longer, and require affirmative checkbox consent before auto-enrollment. The "Noomerator" coach-bot path is no longer the only route. The retention screens, however, are still there. So is the 14-day refund window. So is the deadline of 11:59 p.m. Eastern Time the night before renewal.
The fast path (Noom-billed accounts)
account.noom.com → sign in → Subscription Details → Cancel Subscription → decline three or more retention screens → save the confirmation email. Total time, if you do not stop to read the offers: around 5 to 8 minutes.
If you signed up inside an app, you are not done. Jump to the App Store and Google Play section. If you are on Noom Med, the rules are completely different. Read that first.
Before you click cancel: five things to do first
The friction in the Noom cancel flow is not all on screen. Refund deadlines, time-zone traps, and the billing fork catch users before they even click cancel. Four minutes of prep first.
- 1. Find out who is actually billing you. Check your bank statement or your phone's subscriptions screen. If the line item says "NOOM*" or "noom.com," Noom is billing you directly. If it says "Apple.com/Bill" or "Google *Noom," you signed up through a store and that is where you have to cancel. The Noom portal will let you click cancel on a phantom subscription and email you a confirmation while the App Store keeps charging.
- 2. Note your next billing date in Eastern Time. Per Noom TOS Section 6.6, you must cancel before 11:59 p.m. ET the day before renewal. If you are in Los Angeles, that is 8:59 p.m. local. Cancel a day early. Do not cancel five minutes early on the wrong day.
- 3. Screenshot your current plan and next charge. Before you start the flow, take a screenshot of your Subscription Details page showing plan name, price, and renewal date. If something goes sideways and you need to chargeback, this is your evidence.
- 4. If you are within 14 days of your first charge, decide on the refund first. The 14-day refund window for Noom Weight is the only refund path that actually exists. After day 14, the TOS says no. If you are on day 11, do not cancel and walk away. Cancel and email [email protected] the same day requesting a refund under the 14-day policy. Phone: 888-266-5071.
- 5. California residents: there is a separate cooling-off path. TOS Section 6.7 gives California residents three business days to cancel by mailing written notice to Noom Legal Dept, One Palmer Square, Suite 441, Princeton, NJ 08542. Do this in addition to the portal cancel if you want the strongest paper trail.
The retention screens, in the order you will see them
Third-party guides from resubs.app and joinchargeback.com, plus the cancel walkthroughs at MakeUseOf, document three to five screens between you and the cancel-confirmed page. The screens vary slightly by plan and tenure. The pattern below is the one Noom users hit most often. The right-hand column is what to click.
The discounted-pricing offer
What Noom shows you
A reduced monthly rate (often around 50% off) framed as a "we want to keep helping you reach your goal" pitch. Sometimes worded as a one-time loyalty discount.
What to click
The button that continues to cancel. Usually labeled "No thanks" or "Continue cancellation." Not "Accept offer," not "Keep my plan."
The "pause instead of cancel" prompt
What Noom shows you
An offer to pause your plan instead of cancelling. This is a dark pattern. Noom's own FAQ says there is no pause feature: "you can only have an active subscription or cancel it all together."
What to click
Decline the pause. If you select pause, you stay subscribed at full price. The prompt exists to make you think there is a soft exit. There is not.
The free coaching session
What Noom shows you
A "complimentary" coaching session or a free month of Noom Mood or another adjacent product. The session is real but typically not the reason you are leaving, and accepting it does not stop the renewal charge on your main plan.
What to click
Decline. You can always take the session another time, but accepting it here can route you into a different flow that does not actually cancel.
The goal-progress guilt screen
What Noom shows you
A summary of your weight-loss progress so far, framed as a reason to stay. This is the screen designed to make you feel like you are quitting on yourself. It is not. You are quitting on a subscription.
What to click
Continue cancellation. You can keep using the habits, the recipes, and the Noom psychology playbook without paying $209 a year for it.
The final confirmation
A "Are you sure?" page with a final cancel button. Click it. Then take a screenshot of the page that follows, the one that confirms the cancellation went through. That screenshot is your second piece of evidence after the email.
If the flow loops back
Some users report that declining a retention offer routes them back to an earlier screen instead of forward. If that happens twice, stop, screenshot the loop, then email [email protected] with the subject "Cancellation request, portal not advancing" and your account email. Per the 2022 class action settlement, Noom is obligated to honor cancellation requests. The email creates a written record dated before your next billing cycle.
If you signed up inside an app, the Noom portal cannot cancel you
This is the gotcha that produces the most "I cancelled and they kept charging me" complaints. The Apple Community has at least three documented threads (and many more undocumented) of users who clicked Cancel Subscription on account.noom.com, got an email saying their Noom subscription was cancelled, and kept getting billed because the actual subscription was held by Apple. The Noom portal is unaware of App Store subscriptions. The cancellation it confirms is meaningless if Apple is the biller.
iOS App Store path
- Open iPhone Settings
- Tap your Apple ID name at the top
- Tap Subscriptions
- Find Noom under Active
- Tap Cancel Subscription and confirm
Google Play path
- Open the Play Store
- Tap your profile icon, then Payments & subscriptions
- Tap Subscriptions
- Select Noom
- Tap Cancel subscription and confirm
Quick test if you're not sure: Look at your card statement. A line that reads "APPLE.COM/BILL" or "GOOGLE *NOOM" is the store. A line that reads "NOOM*" or "WW INTERNATIONAL... NOOM" (some legacy billing) is Noom direct. Cancel in the right place. Uninstalling the Noom app does nothing in either case.
Noom Med is a different product with different cancel rules
Noom Med is the GLP-1 telehealth side of the business. It bills around $69 to $99 a month for telehealth-only access, and roughly $199 a month (often charged quarterly as $597) for the compounded-medication track. The cancel button is in the same Subscription Details portal. The refund rules are not.
The clinical-action trigger
Per the Noom Med refund policy, no refunds are available once a prescription has been written, and refunds for the Telehealth-for-Branded-Meds tier are voided the moment a clinical visit takes place. The 7-day window does not protect you if you completed the intake call on day 2. Calendar days are not the gate. Clinical action is.
Two more things that catch Noom Med users specifically:
- Clinical access cuts off immediately on cancel. Even if you are actively on a prescribed GLP-1 and have weeks left on the pen, the moment your Noom Med subscription lapses, your access to the prescribing clinician ends. Trustpilot reviews document users left without dosage guidance mid-titration. Plan accordingly: get any refill requests in before you cancel.
- The quarterly $597 charge is not prorated. If you cancel one month into a three-month cycle, you keep access for the remaining two months but you do not get money back. Pick your cancellation timing based on the end of the cycle, not the moment you change your mind.
If you are mid-titration on a GLP-1 and unsure about continuing, talk to your prescriber before you cancel Noom Med. Subscription strategy and medication strategy should not be the same decision.
Verifying the cancellation actually stuck
Per the 2022 settlement, Noom is required to send an electronic receipt of cancellation. That email is the single most important piece of evidence in your file. Here is the verification checklist:
Confirmation email lands within 15 minutes
Check inbox and spam. The subject usually contains "cancellation" or "subscription update." No email means the cancellation did not save. Repeat the flow.
Account status reads "cancelled" or "ends on [date]"
Refresh account.noom.com. The Subscription Details page should show your access ending at the end of the current billing period, not a renewal scheduled.
Add a calendar reminder for 30 days out
Set a phone reminder to check your card statement on day 30. The most common post-cancel charge pattern reported on PissedConsumer is a renewal posting in the first billing cycle after a confirmed cancellation. If it happens, you have the email and the screenshot, and that is enough for a chargeback.
If Noom charges you anyway: chargeback path
Call your card issuer, dispute as "cancelled recurring service" (not "fraud"), attach the confirmation email and the screenshot. Reference the 2022 Mahood v. Noom settlement and the requirement that Noom honor cancellation. Card issuers reverse these almost automatically when the documentation is clean.
Can you get a refund? Mostly, no.
Noom's TOS Section 6.13 is one of the most quotable refund clauses we have read on any subscription site: "All fees and charges assessed by us are non-refundable except as expressly promoted by Noom." Translated: refunds are at Noom's discretion, and the published exceptions are narrow.
| Plan | Refund window | Prorated? |
|---|---|---|
| Noom Weight (monthly, 4-month, annual) | 14 days from first charge | No |
| Noom Med Telehealth Only | 7 days; void on clinical visit | No |
| Noom Med Branded Meds | 7 days; void on clinical visit | No |
| Noom Med Compounded GLP-1 | Void on prescription written | No |
| Noom Mood | 14 days (per Weight policy) | No |
| Renewal charges (any plan) | Non-refundable | No |
Renewal charges are the killer line. If your annual $209 just auto-renewed two months ago and you stopped using Noom in month one, the company's stated position is that it owes you nothing. Your remaining options are: ask politely (occasionally works for first-time renewals), invoke the class settlement context, or chargeback if the pre-renewal reminder email Noom is required to send never arrived.
Why the law is on your side here
The $62M Mahood settlement is the headline, but it is not the only protection. A short summary of the regulatory backdrop, in case you end up writing a chargeback letter or a complaint:
- Mahood v. Noom, Inc. S.D.N.Y., final approval July 2022. $62M total ($56M cash, $6M subscription credits) for roughly 2 million class members. Required practice changes include the direct cancel button, pre-renewal reminders, and affirmative-checkbox consent. Deceptive.design has the case file.
- ROSCA. Active federal law requiring clear negative-option disclosure and "simple mechanisms" to cancel. Same statute behind the November 2024 New York Supreme Court ruling against SiriusXM. Real teeth.
- California BPC 17602. Active state law requiring online cancellation for online sign-ups, and written reminders for plans of one year or more. Noom is subject to this.
- BBB. Issued a public consumer warning on Noom in 2020 after over 1,000 complaints, per ABC News. Rating upgraded post-settlement.
- FTC click-to-cancel rule. Vacated by the 8th Circuit in July 2025 and not currently enforceable. Referenced as regulatory direction, not active protection. ROSCA and the state laws above are what actually apply.
If you write a card-dispute letter, cite the Mahood settlement and ROSCA. If you live in California, add BPC 17602. Card issuers do not need a court ruling to side with you, but the citations move you from "consumer with a complaint" to "consumer who has read the case file." That distinction matters.
Questions Noom users actually ask
Why is Noom still charging me after I cancelled?
Almost always the third-party billing fork. You signed up inside the iOS App Store or Google Play, cancelled on account.noom.com, and got a meaningless confirmation email while the actual subscription kept running at the store. Cancel through Apple Subscriptions or Google Play Subscriptions. If you did cancel in the right place and Noom is still billing, the email plus a screenshot is enough for a chargeback under the 2022 settlement.
Can I get a refund on my $209 Noom annual plan?
Only within 14 days of the first charge. After that, Noom's published position is no. The 14-day window applies to the initial sign-up; renewal charges are flagged in the TOS as non-refundable, period. Annual plans are not prorated. If you missed the window, your strongest play is to request the refund anyway in writing, then chargeback if denied and you never received the required pre-renewal reminder.
Does uninstalling the Noom app cancel my subscription?
No. Deleting the app does nothing to the subscription. This is the misconception that produces the largest share of PissedConsumer complaints. Cancellation has to happen at the billing channel: account.noom.com, App Store, or Google Play.
I am on Noom Med and changed my mind. Can I get a refund?
If a clinical visit happened, no. If a prescription was written, no. Noom Med refunds are gated by clinical action rather than calendar days. The 7-day window is theoretical for almost everyone who actually used the product.
Can I chargeback a Noom charge after I cancelled?
Yes. Card issuers under Regulation E and the Fair Credit Billing Act will reverse charges for cancelled recurring subscriptions when you have documentation. Save the confirmation email, screenshot the cancelled status on account.noom.com, and file the dispute as "cancelled recurring service." Reference the Mahood v. Noom 2022 settlement in your dispute notes. Do not file as fraud unless you genuinely never authorized the original charge; fraud disputes are reviewed differently and can backfire.
Will Noom re-enroll me automatically?
Not after a confirmed cancellation, no. The settlement specifically prohibits auto-enrolling inactive users in the first 12 months. What does happen, per the 2025 to 2026 PissedConsumer reviews, is that some users report being charged for "courses" or add-ons they did not knowingly sign up for. If that happens, treat it as the same chargeback path. The original subscription cancel does not authorize a new line item.
What is the phrase that ends the loop if support gets sticky?
Email or chat exactly this: "Please confirm my Noom subscription is cancelled effective today and that no further charges will be assessed. I am not interested in any retention offers or pauses. Per the 2022 Mahood v. Noom settlement, please send the electronic cancellation receipt to my email on file." The reference to the settlement is the part that makes representatives stop offering pauses and start processing the cancellation.
The same retention playbook is running on your other subscriptions.
Discount offer, fake pause, guilt screen, "are you sure?" confirmation: Noom did not invent the pattern, it just got sued for it. Subcut spots every recurring charge on your card in about 60 seconds, so you can decide what to cancel before you are stuck in the cancel flow.
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