How to Cancel Your
pCloud Subscription
Cancel your pCloud annual subscription in under 3 minutes. Important: Lifetime plans are one-time purchases and cannot be canceled after 10 days.
Quick Overview
Difficulty
EasyTime
~3 minutes
Method
Website
Refund
10-day guarantee
Cancel pCloud Annual Subscription
Log in to pCloud
Go to my.pcloud.com in your web browser and sign in with the email and password associated with your pCloud account.
Open Settings
Click the Settings gear icon in the left sidebar, or click your account name and select Settings from the dropdown menu.
Navigate to Subscription
In the Settings page, click on the Subscription or Billing tab. This will display your current plan, payment method, and renewal date. If you have a lifetime plan, there is no recurring billing to cancel.
Cancel auto-renewal
Click Cancel Subscription or Disable Auto-Renewal. pCloud may ask you for a reason for canceling and present retention offers. You can decline these and proceed with the cancellation.
Confirm and save your files
Confirm the cancellation. You should receive a confirmation email. Before your subscription expires, download any files that exceed the free storage tier to your computer to ensure you do not lose access to them.
About pCloud Lifetime Plans
If you purchased a pCloud Lifetime plan, it is a one-time purchase with no recurring billing. There is nothing to cancel. If you want a refund on a lifetime plan, you must request it within 10 days of purchase through pCloud support. After 10 days, lifetime plans are non-refundable.
Subscribed Through Apple or Google?
If you subscribed to pCloud Premium through the Apple App Store or Google Play Store, you need to cancel through those platforms. The pCloud website cannot manage app store subscriptions.
Cancel via iPhone / iPad
- 1. Open Settings on your iPhone
- 2. Tap your name at the top (Apple Account)
- 3. Tap Subscriptions
- 4. Tap pCloud in the list
- 5. Tap Cancel Subscription and confirm
Cancel via Android
- 1. Open the Google Play Store app
- 2. Tap your profile icon (top right)
- 3. Tap Payments & subscriptions
- 4. Tap Subscriptions then pCloud
- 5. Tap Cancel subscription and confirm
What Happens After You Cancel pCloud?
You keep access until your billing period ends
After canceling your annual plan, you retain full access to your pCloud Premium or Premium Plus storage until the end of your current billing period. No immediate loss of files or features occurs.
Storage reverts to the free tier
Once your subscription expires, your storage drops to the free pCloud tier (up to 10 GB). If your files exceed the free limit, your account becomes read-only until you delete files or resubscribe.
pCloud Crypto and add-ons are canceled separately
If you have pCloud Crypto (encryption add-on) or other add-on subscriptions, they are billed separately. Canceling your storage plan does not automatically cancel these. Check your subscription settings for all active add-ons.
Your files are not deleted immediately
pCloud does not delete your files when you cancel. However, accounts that remain over the storage limit for an extended period may eventually have restrictions applied. Download your important files before your subscription expires.
Frequently Asked Questions
Can I get a refund on a pCloud lifetime plan?
Only within the first 10 days of purchase. pCloud offers a 10-day money-back guarantee on all plans, including lifetime plans. After this window closes, lifetime purchases are permanent and non-refundable. Contact pCloud support to request a refund within the 10-day window.
What is the difference between pCloud Premium and Premium Plus?
pCloud Premium includes 500 GB of storage, while Premium Plus includes 2 TB of storage. Both come with the same features like file sharing, remote upload, and cross-platform syncing. The cancellation process is the same for both plans.
How do I cancel pCloud Crypto separately?
pCloud Crypto is a separate subscription. To cancel it, go to Settings, then Subscription, and look for the Crypto add-on. Click Cancel next to the Crypto subscription. This does not affect your main storage plan.
Can I switch from a lifetime plan to a monthly plan?
Lifetime plans do not expire, so there is no reason to switch to a recurring plan. If you purchased a lifetime plan and are satisfied, no further action is needed. There is no ongoing billing to manage.
Will pCloud delete my files after I cancel?
Not immediately. Your files remain accessible after cancellation. However, if you exceed the free storage limit after your subscription ends, you will only be able to download files, not upload new ones. pCloud recommends downloading excess files before your plan expires.
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