How to Cancel Peloton (All-Access, App+, or App One)
Three plans, three different cancel paths, and one fact most guides bury: cancelling All-Access turns your $2,000-and-up Bike into a black-screen Just Ride machine. Find your plan in the table below and jump straight to the right path.
Read this first if you own a Bike, Bike+, Tread, Tread+, Row, or Guide
Cancelling All-Access leaves you with $2,000 of furniture that counts cadence.
Without an active All-Access membership, the Bike and Tread drop to Just Ride mode: a near-black touchscreen showing time, distance, cadence, resistance, speed, and a guessed calorie count. No classes, no leaderboard, no music, no instructors, no library. FitSwitch's teardown sums it up: numbers on a black screen, and most owners stop using the hardware inside a month. Peloton even removed Just Ride entirely in 2021 before restoring it after backlash, so the fallback is not guaranteed forever (PIRG has more on the ownership question).
If you actually ride, downgrade to App+ instead of cancelling. App+ keeps the classes playing on the Bike; what you lose is real-time cadence-and-resistance syncing during the ride. And one separate thing: cancelling does not cancel the Affirm loan on your hardware. Those payments continue regardless. See the gotcha section below.
Step one: find your plan
Open onepeloton.com, sign in, click your profile, then Account, then Membership. The plan name appears at the top of the page. Match it against this table.
| Plan | Price (post-Oct 2025) | Who has it | Where to cancel | When access ends | Refund? |
|---|---|---|---|---|---|
| All-Access | $49.99 / mo (was $44) |
Bike, Bike+, Tread, Tread+, Row, or Guide owners | Web only at onepeloton.com | End of current billing month | No prorated refund |
| App+ | $28.99 / mo or $240 / yr (was $24) |
Content-only members who want full library, scenic rides, strength programs | Web, App Store, or Play Store (depends on where you signed up) | End of current period (monthly) or end of prepaid year (annual) | No on annual; no on monthly |
| App One | $15.99 / mo or $129 / yr (was $12.99) |
Light users: 3 classes a week, no scenic rides, no programs | Web, App Store, or Play Store (depends on where you signed up) | End of current period (monthly) or end of prepaid year (annual) | No on annual; no on monthly |
| App Free | $0 | Anyone with the app | Nothing to cancel | n/a | n/a |
Source: Peloton's membership comparison page and the Membership Terms (updated October 1, 2025). Retail Dive covered the October 2025 price hike when it was announced.
Cancelling All-Access ($49.99/mo)
You have this plan if you own Peloton hardware. One All-Access covers everyone in the household. Web-only path; no app or touchscreen cancel.
Open onepeloton.com in a browser
Per Stilt's writeup, the mobile app's cancel screen is unreliable. Sign in with your account email.
Profile icon, then Account, then Subscription
The sidebar row says Subscription or Membership, depending on account age. Click it.
Click Cancel, then brace for four retention screens
Per LowerMySubs' breakdown of the Peloton retention funnel, the cancel button hands you off to a four-stage sequence:
- Exit-reason survey that routes which offers come next.
- $99 account credit (roughly two months of value). About 35% accept.
- Tiered discounts: 50% off for 6 months, or 3 months free, or $15/mo for 6 months. Temporary; reverts to $49.99 after.
- Downgrade to App at $15.99/mo. Cheaper, but kills real-time hardware metrics.
Decline each. The cancel button sits on every screen, smaller than the "stay" button.
Confirm and save the email
Access runs until end of the current month. No prorated refund. Expect win-back emails at 30, 60, and 90 days with fresh offers.
Pause is a real option. Inside the flow you can pause 1 to 3 months instead. If you're just on a busy stretch, pause keeps the membership cheap to restart. If you're done-done, skip it.
Cancelling App+ ($28.99/mo or $240/yr)
Content-only middle tier: full library, scenic rides, strength programs, no hardware required. Where you cancel depends on how you signed up.
First, figure out who is actually billing you
Check your card statement. If the charge is from PELOTON INTERACTIVE, cancel at onepeloton.com (steps 1 through 4 above, but the row says App+). If it's APPLE.COM/BILL or GOOGLE *PELOTON, the Peloton website cancel button does nothing for you. Use the platform path.
If billed by Apple (App Store)
On iPhone: Settings, tap your name, tap Subscriptions, tap Peloton, tap Cancel Subscription, confirm.
If billed by Google (Play Store)
Open the Play Store, tap your profile, choose Payments & subscriptions, then Subscriptions, then Peloton, then Cancel subscription.
Annual App+ is non-refundable. Prepaid $240 and cancelling three months in? The Membership Terms are explicit: no refund, access runs to end of the prepaid year. Calendar your renewal date.
Cancelling App One ($15.99/mo or $129/yr)
Entry tier Peloton launched in December 2023: three classes a week, smaller catalogue. Same three-path cancel as App+:
- Billed direct by Peloton: onepeloton.com, profile, Account, Membership, Cancel.
- Billed by Apple: iPhone Settings, your name, Subscriptions, Peloton, Cancel.
- Billed by Google: Play Store, profile, Payments & subscriptions, Subscriptions, Peloton, Cancel.
Two App One quirks:
- Legacy migration. Old "Peloton App" subscribers got auto-moved to App One in December 2023 (Peloton Buddy documented the rollout). If your charge doesn't match sign-up, that's why.
- Discount tiers need yearly re-verification. $6.99/mo (students) and $9.99/mo (military, teachers, first responders) revert to $15.99 if you don't re-verify.
You probably want to downgrade, not cancel
The math: All-Access $49.99 versus App+ $28.99 is $21/mo back, $252/yr. You keep every class, scenic ride, strength program, and instructor. You lose real-time cadence-and-resistance syncing during the ride; classes still play on the Bike screen.
Peloton offers this as Stage 4 of the cancel flow, pitched at the App One price ($15.99). App One has the smaller library and three-class-a-week cap. For Bike owners, ask for App+ instead.
The gotchas that hit every plan
Your Affirm loan keeps going. Cancellation does not touch it.
0% Peloton financing routes to Affirm. The loan is between you and Affirm; cancelling All-Access doesn't pause, reduce, or notify it. Buyers who cancel thinking they're "done with Peloton" often still owe $1,500 to $2,800. Peloton Buddy on the financing terms.
The App Store billing trap.
Signed up for App+ or App One through Apple/Google, then cancelled at onepeloton.com? Platform keeps charging. A long Apple Community thread documents six-plus months of lost $24 charges, plus BBB duplicate-billing complaints.
60-day billing-error window.
Spot a wrong Peloton charge? You have 60 days from the billing date to request a refund. Past that, the Membership Terms say no (unless state law overrides).
NY residents: 14-day cancel-with-refund after a price hike.
After October 2025 hike: NY 14 days, BC 10 days, Ontario 10 with pro-rata, Saskatchewan 7 (15-day refund window). Elsewhere in the US: no special right.
Tread+ recall: full-refund deadline has passed.
The Tread+ full-refund window closed November 6, 2023, per the CPSC announcement. After that, prorated only. The standard Tread (touchscreen recall) still offers free repair or full refund. Recall remedies are independent of membership status.
Peloton's financial state is fragile.
No net profit since December 2020. CNBC: $1B emergency refinancing, July 2024; layoffs in 2024 and 2025; price hike in October 2025. A reason to avoid the annual prepay.
Questions Peloton members actually ask
If I cancel All-Access, can I still use my Bike?
Technically yes; practically, barely. Without All-Access, the Bike falls back to Just Ride: a black screen with time, distance, cadence, resistance, and an estimated calorie count. No classes, no instructors, no leaderboard, no music. Most owners stop riding inside a month. If you actually use the hardware, downgrade to App+ instead so the classes keep playing on the Bike screen.
Does cancelling Peloton cancel my Affirm loan or 0% financing?
No. Hardware financing is a separate loan agreement with Affirm or another lender, not with Peloton. Cancelling your membership does not affect it. You still owe the remaining loan balance on the same schedule. This is the single most expensive misconception people have on the way out.
I cancelled on the Peloton website but my card is still being charged. Why?
Almost certainly because you signed up for App+ or App One through the App Store or Google Play, not directly through Peloton. The Peloton website cannot stop platform billing. Open iPhone Settings (your name, then Subscriptions) or the Play Store (Payments & subscriptions) and cancel Peloton there.
Can I downgrade from All-Access to App+ instead of cancelling?
Yes. It's actually the last retention offer Peloton shows you in the cancel flow. You keep every class and program; you lose real-time cadence-and-resistance syncing to the Bike during the ride. For most riders that's a tolerable tradeoff to save $21/mo.
Can I get a prorated refund if I cancel mid-month or mid-year?
No prorated refunds on monthly plans. Annual App+ and App One plans are explicitly non-refundable per the Membership Terms. The exceptions are state and provincial: New York (14 days after a price increase), British Columbia (10 days), Ontario (10 with pro-rata), and Saskatchewan (7 days). Billing-error disputes have a 60-day window from the charge date.
I own a recalled Tread+. Can I still claim the refund?
The full-refund window closed November 6, 2023. After that date you're eligible only for a prorated refund based on time of ownership. The standard Tread recall (touchscreen issue) still offers a free repair or full refund. Recall remedies have nothing to do with whether your membership is active.
If you're rethinking the whole fitness stack
The same four-stage retention playbook is running on most of your other subscriptions.
Survey, save offer, deeper discount, downgrade prompt: Peloton didn't invent that funnel, they just polished it. Subcut shows every recurring charge on your card so you can decide before the renewal hits, not from inside someone else's retention flow.
Download Subcut FreeiOS · Free to use · No subscription required (ironic, we know).