How to Cancel Your
Petco Vital Care Membership
Ready to cancel your pet wellness plan? End your Petco Vital Care membership online or in-store -- but note that it is an annual commitment with monthly payments.
Quick Overview
Difficulty
MediumTime
~3 minutes
Method
Website / In-store
Refund
Annual commitment
Cancel Petco Vital Care Online
Log in to your Petco account
Go to petco.com and sign in with your email and password. Make sure you are using the account that has the Vital Care membership attached to your pet's profile.
Navigate to your Vital Care membership
Go to Account Settings and find your Vital Care membership section. You can also navigate directly to the membership management page through your pet's profile.
Click Cancel Membership
Select Cancel Membership or Manage Plan. Petco will display the benefits you will lose, including vet exam coverage, grooming discounts, and nutrition consultations.
Confirm cancellation
Confirm your decision to cancel. Note that Vital Care is an annual plan -- you may be required to pay remaining monthly installments or your benefits may end at term expiration. Review the cancellation terms carefully.
Alternative: Cancel In-Store or by Phone
If you prefer not to cancel online, you have two other options for ending your Vital Care membership.
Cancel In-Store
- 1. Visit your nearest Petco store
- 2. Ask to speak with a manager
- 3. Request Vital Care cancellation
- 4. Provide your account email or phone
- 5. Get confirmation in writing
Cancel by Phone
- 1. Call Petco at 1-877-738-6742
- 2. Select the option for memberships
- 3. Verify your account details
- 4. Request Vital Care cancellation
- 5. Ask for a confirmation email
What Happens After You Cancel Petco Vital Care?
You can still shop at Petco
Your Petco account and Pals Rewards loyalty program remain active. You can continue shopping at Petco stores and online, just without the Vital Care membership benefits.
Annual commitment may still apply
Vital Care is structured as an annual membership. Depending on your plan terms, you may be responsible for remaining monthly payments even after canceling. Review your membership agreement for specifics.
Vet exam and grooming benefits end
You will no longer receive routine vet exam coverage, grooming discounts, or nutrition consultations included with Vital Care. These revert to standard Petco pricing.
Re-enrollment available after term ends
Once your current annual term expires, you can re-enroll in Vital Care at any time. New promotional rates may be available for returning members.
Frequently Asked Questions
Is Petco Vital Care worth it?
Vital Care can be worthwhile if you regularly use the included vet exams, grooming services, and nutrition consultations. If you only shop at Petco occasionally, the free Pals Rewards program may be sufficient.
What is included in Vital Care?
Vital Care typically includes routine vet exam coverage, nutrition consultations, grooming discounts, and other perks depending on your tier (Core or Premier). Benefits vary by location and plan.
Can I cancel Vital Care mid-year?
You can request cancellation at any time, but since Vital Care is an annual commitment, you may still owe remaining monthly payments. Contact Petco customer service to discuss your specific situation.
Is Vital Care the same as pet insurance?
No. Vital Care is a wellness membership that covers routine preventive care like vet exams and grooming. It is not pet insurance and does not cover accidents, illnesses, or emergency vet visits.
What are alternatives to Petco Vital Care?
Alternatives include Banfield Pet Hospital wellness plans, standalone pet insurance from providers like Lemonade or Trupanion, and Chewy's pharmacy and Autoship savings for regular pet supplies.
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