How to Cancel Your
Salesforce Subscription
Cancel Salesforce in under 3 minutes. Step-by-step for account owners and admins — plus how to export your data before you go.
Quick Overview
Difficulty
EasyTime
~3 minutes
Method
Website
Refund
Varies by plan tier
Cancel Salesforce Step by Step
Log in as the account owner
Visit salesforce.com and sign in. Only the billing owner or admin can cancel a paid plan. If you're not the owner, ask your team admin to handle this.
Go to Account > Billing
Open your account settings and find the Billing or Subscription section. For Salesforce, this is usually accessible from the sidebar or dropdown menu.
Select Cancel or Change Plan
Click Cancel Subscription or Change Plan. If Salesforce offers a free tier, you may want to downgrade instead of fully deleting your account — this preserves your data and projects.
Save your confirmation
After confirming, save the confirmation email and note your final billing date. Your premium features will remain active until then.
Pro Tip
Check if you need to export data before canceling — some tools delete everything immediately.
Subscribed Through Apple or Google?
If you signed up for Salesforce through the Apple App Store or Google Play Store, you need to cancel through those platforms instead.
Cancel via iPhone / iPad
- 1. Open Settings on your iPhone
- 2. Tap your name at the top
- 3. Tap Subscriptions
- 4. Tap Salesforce
- 5. Tap Cancel Subscription
Cancel via Android
- 1. Open the Google Play Store
- 2. Tap your profile icon
- 3. Tap Payments & subscriptions
- 4. Tap Subscriptions > Salesforce
- 5. Tap Cancel subscription
What Happens After You Cancel Salesforce?
You keep access until the billing period ends
Salesforce continues working normally until your paid period expires. After that, you'll be moved to the free tier (if available) or lose access.
Export your data before it's gone
Most productivity tools give you 30-90 days to export your data after canceling. Don't wait — download your files, projects, and documents right away.
Team members lose access too
If you cancel a team plan, all team members lose premium features. Make sure to notify your team and migrate shared resources.
Frequently Asked Questions
Will I lose my data if I cancel Salesforce?
It depends. If Salesforce has a free tier, your data is usually preserved but with limited features. If there's no free tier, you typically have 30-90 days to export data before deletion. Export everything before canceling.
Can I downgrade Salesforce instead of canceling?
Yes, most SaaS tools offer a free or lower tier. Downgrading stops charges while preserving your account, data, and integrations. This is usually the best option if you might return later.
How do I cancel a Salesforce team or enterprise plan?
Only the account owner or billing admin can cancel team plans. Go to your admin console or billing settings. You may need to contact Salesforce's sales team directly for enterprise cancellations.
Related Cancellation Guides
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