How to Cancel Your
Sprout Social Subscription
Cancel Sprout Social in under 10 minutes. Step-by-step for account owners and admins — plus how to export your data before you go.
Quick Overview
Difficulty
MediumTime
~10 minutes
Method
Website
Refund
Pro-rated refunds on annual
Cancel Sprout Social Step by Step
Sign in to your account
Go to sproutsocial.com and log in with the account that has the paid subscription. If you're on a team plan, you'll need to be the account owner or admin.
Navigate to Billing or Plan settings
Click your profile icon or workspace settings, then find Billing, Plan, or Subscription. In Sprout Social, this is typically under Account Settings or Workspace Settings.
Click Downgrade or Cancel Plan
Select Cancel Plan, Downgrade to Free, or Cancel Subscription. Many SaaS tools like Sprout Social offer a free tier — downgrading stops charges while keeping your data.
Export your data first (recommended)
Before confirming, export any important data. Go to Settings > Export or Data > Download. Sprout Social may delete your data after a retention period following cancellation.
Confirm the cancellation
Click Confirm. You'll receive a confirmation email. Your plan will switch at the end of your current billing cycle.
Pro Tip
Check if you need to export data before canceling — some tools delete everything immediately.
Subscribed Through Apple or Google?
If you signed up for Sprout Social through the Apple App Store or Google Play Store, you need to cancel through those platforms instead.
Cancel via iPhone / iPad
- 1. Open Settings on your iPhone
- 2. Tap your name at the top
- 3. Tap Subscriptions
- 4. Tap Sprout Social
- 5. Tap Cancel Subscription
Cancel via Android
- 1. Open the Google Play Store
- 2. Tap your profile icon
- 3. Tap Payments & subscriptions
- 4. Tap Subscriptions > Sprout Social
- 5. Tap Cancel subscription
What Happens After You Cancel Sprout Social?
You keep access until the billing period ends
Sprout Social continues working normally until your paid period expires. After that, you'll be moved to the free tier (if available) or lose access.
Export your data before it's gone
Most productivity tools give you 30-90 days to export your data after canceling. Don't wait — download your files, projects, and documents right away.
Team members lose access too
If you cancel a team plan, all team members lose premium features. Make sure to notify your team and migrate shared resources.
Frequently Asked Questions
Will I lose my data if I cancel Sprout Social?
It depends. If Sprout Social has a free tier, your data is usually preserved but with limited features. If there's no free tier, you typically have 30-90 days to export data before deletion. Export everything before canceling.
Can I downgrade Sprout Social instead of canceling?
Yes, most SaaS tools offer a free or lower tier. Downgrading stops charges while preserving your account, data, and integrations. This is usually the best option if you might return later.
How do I cancel a Sprout Social team or enterprise plan?
Only the account owner or billing admin can cancel team plans. Go to your admin console or billing settings. You may need to contact Sprout Social's sales team directly for enterprise cancellations.
Related Cancellation Guides
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