How to Cancel Your
Surfshark Subscription
Cancel Surfshark VPN in about 3 minutes. Here are the exact steps to disable auto-renewal and how to request a refund if you are within the 30-day money-back guarantee window.
Quick Overview
Difficulty
EasyTime
~3 minutes
Method
Website / Live Chat
Refund
30-day guarantee
Cancel Surfshark on the Website
Log in to Surfshark
Go to surfshark.com in your web browser and sign in with the email and password associated with your Surfshark account. Navigate to your account dashboard.
Go to Subscription settings
Click your email address in the top-right corner of the screen and select Subscription from the dropdown menu. This opens the page showing your current plan and payment details.
Cancel auto-renewal
In the Payments section, click Cancel auto-renewal. Surfshark may present retention offers or ask why you are leaving. You can skip these or provide feedback.
Confirm and check for refund eligibility
Confirm the cancellation. Your VPN service will remain active until the end of your paid period. If you are within 30 days of your initial purchase, contact Surfshark's live chat support to request a full refund.
Subscribed Through Apple or Google?
If you purchased Surfshark through the Apple App Store, Google Play Store, or Amazon, you need to cancel through that platform. The Surfshark website will not show auto-renewal options for third-party purchases.
Cancel via iPhone / iPad
- 1. Open Settings on your iPhone
- 2. Tap your name at the top (Apple Account)
- 3. Tap Subscriptions
- 4. Tap Surfshark in the list
- 5. Tap Cancel Subscription and confirm
Cancel via Android
- 1. Open the Google Play Store app
- 2. Tap your profile icon (top right)
- 3. Tap Payments & subscriptions
- 4. Tap Subscriptions then Surfshark
- 5. Tap Cancel subscription and confirm
What Happens After You Cancel Surfshark?
VPN access continues until your paid period ends
Canceling only stops auto-renewal. You can continue using Surfshark VPN with all features until the end of the subscription period you already paid for.
30-day money-back guarantee
If you subscribed within the last 30 days, you are eligible for a full refund. Contact Surfshark's live chat support to initiate the refund process. Refunds typically take 7 to 10 business days.
Your browsing becomes unprotected
After your subscription expires, Surfshark VPN will stop protecting your internet connection. Your IP address and browsing activity will no longer be encrypted through Surfshark's servers.
Your account remains accessible
Your Surfshark account is not deleted when you cancel. You can log in to resubscribe at any time. If you want to delete your account and data entirely, contact Surfshark support separately.
Frequently Asked Questions
Can I get a refund from Surfshark?
Yes, if you are within 30 days of your initial purchase. Contact Surfshark's live chat support to request your refund. Refunds are processed within 7 to 10 business days. After 30 days, refunds are generally not available.
How do I contact Surfshark support for a refund?
The fastest way is through their live chat widget on the Surfshark website. You can also email their support team. The live chat is available 24/7 and typically resolves refund requests quickly.
What if I purchased through Amazon?
If you bought Surfshark through Amazon, you need to cancel through your Amazon account. Log into Amazon, go to Account & Lists, click Memberships & Subscriptions, find Surfshark, and follow the cancellation prompts.
Does canceling Surfshark delete my data?
No. Canceling your subscription does not delete your account or any associated settings. Your account remains in the system so you can resubscribe later. To fully delete your account and data, contact Surfshark support directly.
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