How to Cancel Your
Sync.com Subscription
Switching cloud storage providers? Downgrade Sync.com to the free 5GB plan -- your encrypted files stay safe in Canadian data centers.
Quick Overview
Difficulty
EasyTime
~3 minutes
Method
Website
Refund
30-day guarantee
Cancel Sync.com on the Website
Log in to the Sync.com web panel
Go to cp.sync.com/account and sign in with your Sync.com email and password. This is the main control panel for managing your account.
Navigate to your Account settings
Click on your account name or settings icon. Go to the Billing or Upgrade section to see your current plan details and renewal date.
Click Cancel Plan or Downgrade
Look for the Cancel Plan, Downgrade, or Switch to Free option. Sync.com may offer you a discounted rate or additional storage to stay. Decline if you want to proceed with cancellation.
Confirm the cancellation
Review the summary of changes and confirm. Your account will revert to the free 5GB plan at the end of your current billing period. You will receive a confirmation email.
Need Help? Contact Sync.com Support
If you cannot find the cancellation option in the web panel, or if you want to request a refund, contact Sync.com support directly.
Email Support
- 1. Email [email protected]
- 2. Include your account email
- 3. Request plan cancellation
- 4. Ask about refund eligibility
- 5. Expect response within 24-48 hours
Request a Refund
- 1. Check if within 30-day window
- 2. Email support with refund request
- 3. Include your payment details
- 4. Mention the 30-day guarantee
- 5. Refund processed in 5-10 business days
What Happens After You Cancel Sync.com?
Files stay in your account
Your files remain stored in your Sync.com account. However, if you are over the 5GB free limit, syncing will stop and you will need to delete files to get back under the limit.
End-to-end encryption continues
Sync.com's zero-knowledge encryption remains active on the free plan. Your files stay encrypted and private, which is a core feature across all Sync.com tiers.
Data stays in Canada
As a Canadian company, all your data remains stored in Canadian data centers subject to Canadian privacy laws, even on the free plan. This is maintained regardless of your subscription status.
Shared links may stop working
If you shared links to large files that exceed the free plan's transfer limits, those links may become inactive. Download and re-share important files through another service if needed.
Frequently Asked Questions
Does Sync.com offer refunds?
Yes. Sync.com offers a 30-day money-back guarantee on annual plans. Contact [email protected] within 30 days of purchase to request a full refund.
How much free storage does Sync.com offer?
The free Sync.com plan includes 5GB of encrypted cloud storage. This is lower than some competitors, but all storage is end-to-end encrypted and stored in Canada.
Can I download all my files before canceling?
Yes. Use the Sync.com desktop app to sync all files to your computer, or download them individually through the web panel. Make sure all files are downloaded before your storage drops to 5GB.
What are alternatives to Sync.com?
Privacy-focused alternatives include Tresorit (Swiss-based), pCloud (Swiss-based), and Proton Drive (Swiss-based). For general cloud storage, consider Google Drive, Dropbox, or iCloud.
Can I delete my Sync.com account entirely?
Yes. Contact Sync.com support to request full account deletion. This permanently removes all your files and account data from their servers. This action cannot be undone.
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